At a Glance
- Tasks: Lead a customer service team and ensure top-notch service while managing daily operations.
- Company: Join Carrier, a global leader in climate and energy solutions with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and career development opportunities.
- Other info: Be part of a diverse team that values respect, integrity, and innovation.
- Why this job: Make a real impact on customer satisfaction and develop your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and team supervision, with strong communication and problem-solving skills.
The predicted salary is between 24785 - 49420 £ per year.
About Carrier
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
We are looking for an experienced Customer Service Centre Supervisor to join our growing Customer Service Hub in Livingston. In this role, you will lead a small customer service team while ensuring the highest standards of customer service and supporting the day-to-day operations of our depot network. From the very beginning, you'll receive the support of your manager and work alongside an experienced team in a collaborative environment. This is an excellent opportunity to develop your leadership skills, make a real impact on customer satisfaction, and contribute to the continued success of our business.
This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.
As a Customer Service Centre Supervisor you will be responsible for:
- Leading the day-to-day activities of the Customer Service Centre team, providing coaching, guidance and performance support to ensure high levels of customer service.
- Working closely with the Depot Manager to ensure the efficient running of daily operations and quickly resolve operational challenges.
- Managing customer enquiries, preparing quotations, processing orders and coordinating equipment availability, transport and deliveries.
- Building strong customer relationships by managing customer accounts, purchase orders, invoice queries and identifying opportunities to grow existing business.
- Overseeing on-hire, off-hire, equipment exchanges, documentation and administrative processes while ensuring compliance with company procedures.
- Managing customer and supplier account creation through Carrier systems, including completion of compliance processes.
- Supporting month-end activities, operational reporting and maintaining accurate customer and business records.
- Identifying new business opportunities, generating sales leads and supporting the wider sales strategy.
- Ensuring compliance with quality standards while collaborating with colleagues across Carrier Rental Systems to deliver an outstanding customer experience.
To be successful in this role you should have:
- Previous experience in a customer service, sales support or operational environment.
- Previous experience supervising or leading a customer service team.
- Strong customer service and relationship management skills.
- Excellent communication skills – verbal and written.
- Strong organisational and time management skills.
- A proactive approach with excellent problem-solving abilities.
- Commercial awareness and the ability to identify business opportunities.
- Excellent telephone manner.
- IT literacy, including Microsoft Office applications.
- Flexibility, adaptability and a commitment to delivering excellent customer service.
What we offer:
- Base salary + 15% LIP bonus
- Generous pension scheme
- Stable working hours from Monday to Friday
- Paid sick leave
- 25 days holiday + bank holidays
- Comprehensive onboarding and ongoing support from your manager
- Career development opportunities within a global organisation
- Supportive and collaborative team environment
- Access to our Benefits Central platform
Our commitment to you:
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence. We're excited for you to join us and make a difference!
Pay Range:
The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation:
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits:
We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination:
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline:
Applications will be accepted for at least 14 calendar days from Job Posting Date.
Job Posting Date: 30 June 2026
Job Applicant Privacy Notice:
Please click on the link below to review the Job Applicant Privacy Notice.
Use of AI in Recruitment:
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Customer Service Centre Supervisor employer: Carrier Corporation
Carrier is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive and collaborative work environment in Livingston. With a strong focus on career growth, comprehensive onboarding, and a commitment to diversity and inclusion, employees are empowered to thrive while contributing to meaningful innovations in climate solutions. The competitive benefits package, including generous holiday allowances and a robust pension scheme, further enhances the appeal of joining our dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carrier Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carrier Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carrier Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Carrier Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carrier Corporation!
How to prepare for a job interview at Carrier Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
