At a Glance
- Tasks: Deliver excellent customer service and support clients with their enquiries.
- Company: Join a growing team at Carrier Rental Systems in Livingston.
- Benefits: Base salary plus bonus, generous holidays, and a supportive work environment.
- Other info: Enjoy stable hours and comprehensive training to help you succeed.
- Why this job: Kickstart your career in a collaborative space where your contributions matter.
- Qualifications: Previous customer service experience and strong communication skills required.
We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.
From the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.
This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.
As a Customer Service Centre Agent you will be responsible for:
- Generating and processing hire and sales quotations efficiently.
- Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
- Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
- Processing sales/hire orders, coordinating equipment availability, and organizing transport to meet customer timelines.
- Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
- Identifying new business opportunities, generating leads, and booking appointments for the sales team.
- Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.
- Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
To be successful in the role you should have:
- Previous customer service or sales support experience.
- Proactive approach focused on customers.
- Very good administrative skills and attention to detail.
- Communicative skills.
- Very good command of MS Office.
- Strong time management skills and ability to work with deadlines.
What we offer:
- Base salary + 15% bonus.
- Generous pension scheme.
- Stable working hours from Monday to Friday (8-5pm).
- Paid sick leave.
- 25 days of holidays + bank holidays.
- Comprehensive onboarding training and support of line manager.
- Small but supportive team.
- Access to the benefits central.
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
- Initial call with our sourcing/recruitment team.
- Interview with the Manager.
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence. We’re excited for you to join us and make a difference!
Customer Service Centre Agent employer: Carrier Corporation
Carrier is an exceptional employer that prioritises innovation and sustainability, offering a dynamic work environment where employees are empowered to make a meaningful impact. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in a collaborative office setting, the Purchasing & Compliance Co-Ordinator role allows for regular interaction across various departments, fostering a culture of teamwork and support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carrier Rental Systems. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will show your proactive approach and problem-solving skills when it comes to real-life situations.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Centre Agent, effective communication is key to ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Customer Service Centre Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Centre Agent role. Highlight your previous customer service experience and any relevant skills that match what we're looking for, like your attention to detail and communication skills.
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you're motivated and excited about the opportunity to join our team and contribute to delivering excellent service to our clients.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you can fit into our supportive environment.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Plus, you'll get a feel for our company culture right from the start!
