At a Glance
- Tasks: Lead a dynamic Pre-Sales team and deliver top-notch customer support.
- Company: Join Viessmann, a global leader in sustainable climate solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional development opportunities.
- Other info: Full training provided; great career growth potential in a supportive environment.
- Why this job: Make a real impact in customer service while promoting sustainability.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.
Role Overview
In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
- Leading and managing the Pre-Sales team to deliver outstanding customer support
- Developing apprentices within the team and supporting their professional growth
- Overseeing team skills development and coordinating training initiatives
- Managing government schemes, including MCS umbrella and other relevant programmes
- Supporting the introduction of new equipment into the product portfolio
- Assisting in the design and sale of equipment for both small and large-scale projects
- Providing support across domestic and commercial heating product lines
- Ensuring accurate handling of customer data, billing information, and product specifications
What We’re Looking For
- Experience in customer service and/or pre-sales support
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- Ability to work with structured processes while maintaining a customer-centric approach
- Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements:
- IT Skills
- People skills
- Time management skills
- Communication and presentation skills
- An understanding of government schemes an advantage but full training will be given.
- An understanding of ASHP's an advantage but full training will be given
Technician, Customer Service in Telford employer: Carrier Corp
Viessmann Limited is an exceptional employer, offering a hybrid work environment that promotes flexibility and work-life balance. With a strong commitment to employee development, the company provides ample opportunities for professional growth through training initiatives and mentorship within a supportive team culture. Located in Telford, Viessmann not only leads in sustainable energy solutions but also fosters a collaborative atmosphere where innovation and environmental responsibility are at the forefront of its mission.
StudySmarter Expert Advice🤫
We think this is how you could land Technician, Customer Service in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Viessmann and their products. Show them you’re not just another candidate; you’re genuinely interested in their mission of sustainability and energy efficiency.
✨Tip Number 3
Practice your communication skills! As a Technician in Customer Service, you’ll need to convey information clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technician, Customer Service in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as these are key for us at Viessmann.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our Pre-Sales team. Keep it concise but engaging!
Showcase Relevant Skills:We love seeing strong organisational and communication skills. Make sure to provide examples of how you've used these in previous roles, especially in customer-centric environments.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Carrier Corp
✨Know Your Stuff
Make sure you brush up on the technical aspects of heating and energy solutions. Familiarise yourself with Viessmann's products and services, especially those related to customer service and pre-sales support. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully led a team or developed someone's skills. Highlight how you can foster a supportive environment for apprentices and team members.
✨Customer-Centric Mindset
Viessmann values a customer-centric approach, so be ready to share examples of how you've handled customer queries or resolved issues in the past. Emphasise your communication skills and how you ensure customer satisfaction, even in challenging situations.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to sustainability and how the Pre-Sales team fits into their overall strategy. This not only shows your enthusiasm for the role but also your understanding of the company's mission and values.
