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- Tasks: Provide top-notch technical support to customers and assist with site visits.
- Company: Carrier Climate Solutions, a leader in HVAC innovation and sustainability.
- Benefits: Competitive salary, 25 days holiday, life insurance, and a pension scheme.
- Why this job: Join a pioneering team making a real difference in climate solutions.
- Qualifications: Experience with HVAC products and excellent communication skills required.
- Other info: Stable hours, company laptop, and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the HVAC Technical Support Advisor role at Carrier Climate Solutions Transportation. Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC) solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies. We offer an evolving range of industry‑leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.
About the role
The purpose of the role is to provide high‑quality technical support to external and internal customers via phone and email as part of a collaborative technical team. The role also involves attending site visits when required and maintaining up‑to‑date technical knowledge through ongoing annual training.
As a HVAC Technical Support Advisor, you will be responsible for:
- Handling technical calls from external and internal customers.
- Managing technical emails and planning customer assistance site visits.
- Preparing detailed customer reports.
- Providing training to apprentices.
- Supporting technical calls out of hours following training.
What we are looking for:
- Previous experience with HVAC products (VRFs, chillers, split systems).
- F‑gas certificate.
- Hydrocarbon certificate (plus).
- Guilds or NC in Refrigeration.
- UK driving licence.
- Excellent communication skills.
- Computer skills including Microsoft 365 & Outlook.
- Willingness to travel to other sites (not very often).
What we offer:
- Salary based on experience.
- 25 days of holiday.
- Life insurance.
- Pension scheme.
- Stable working hours Monday to Friday.
- Company laptop and mobile phone.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
HVAC Technical Support Advisor in Chester employer: Carrier Climate Solutions Transportation
Contact Detail:
Carrier Climate Solutions Transportation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Technical Support Advisor in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Carrier Climate Solutions and brush up on your HVAC knowledge. Be ready to discuss your experience with VRFs, chillers, and split systems, as well as how you can contribute to their mission of creating healthier environments.
✨Tip Number 3
Show off your communication skills! During interviews or calls, make sure to articulate your thoughts clearly and confidently. Remember, they’re looking for someone who can handle technical support effectively, so demonstrate that you can explain complex concepts simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Carrier and are keen to be part of their innovative journey.
We think you need these skills to ace HVAC Technical Support Advisor in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HVAC products and any relevant certifications. We want to see how your skills align with the role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about HVAC solutions and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you’ve successfully handled technical queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our innovative team at Carrier!
How to prepare for a job interview at Carrier Climate Solutions Transportation
✨Know Your HVAC Stuff
Make sure you brush up on your knowledge of HVAC products, especially VRFs, chillers, and split systems. Be ready to discuss your previous experience and how it relates to the role. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Communication is Key
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would explain complex technical issues in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Review common HVAC troubleshooting scenarios and be prepared to walk through your thought process. This will demonstrate your problem-solving skills and technical expertise, which are crucial for the role.
✨Show Your Team Spirit
Carrier values collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success or supported colleagues, especially in a technical environment. This will highlight your ability to work well within their collaborative culture.
