At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury jewellery environment.
- Company: Join Carrie Elizabeth, a British demi-fine jewellery brand launching its first retail location.
- Benefits: Competitive salary, staff discounts, and a chance to be part of an exciting new chapter.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and create memorable moments for customers in a prestigious department store.
- Qualifications: Retail experience, passion for jewellery, and strong communication skills are essential.
The predicted salary is between 22000 - 28000 £ per year.
Carrie Elizabeth is a British demi‑fine jewellery brand founded in London in 2015. Designed to bridge the gap between fashion and fine jewellery, the brand creates beautifully crafted, ethically sourced pieces that celebrate life's moments, milestones and memories. With a loyal online community and a reputation for exceptional customer service, Carrie Elizabeth is entering an exciting new chapter with the launch of its first physical retail location within a prestigious London department store.
We are looking for an enthusiastic and customer‑focused Sales Assistant who is passionate about luxury retail, jewellery and creating exceptional customer experiences.
The Opportunity
This is an exciting opportunity for an experienced retail professional to join the launch of Carrie Elizabeth's first physical retail location. The successful candidate will support the day‑to‑day running of the concession, deliver outstanding customer service, drive sales performance and represent the brand with confidence and professionalism.
Hours
Full time
Package
- Full–time permanent position
- Based in Liberty Department Store, London
- Competitive salary
- Staff product allowance and employee discounts
- Opportunity to be part of the launch of Carrie Elizabeth's first physical retail location and contribute to the brand's future growth
Key Responsibilities
- Sales & Customer Experience
- Deliver an exceptional customer experience that reflects the brand's values and positioning
- Actively engage with customers, offering styling advice and product recommendations
- Support the achievement of individual and concession sales targets and KPIs
- Build strong customer relationships and encourage repeat business
- Maintain excellent product knowledge, including materials, craftsmanship and brand storytelling
- Assist with customer appointments, events and promotional activities as required
- Brand Representation
- Represent the brand professionally within a luxury department store environment
- Act as a brand ambassador, communicating the Carrie Elizabeth story and values
- Build positive relationships with customers, colleagues and department store teams
- Ensure the concession is always presented to the highest standards
- Operations & Stock Support
- Assist with stock deliveries, replenishment and inventory management
- Maintain accurate stockroom organisation and support stock counts
- Help ensure visual merchandising standards are maintained in line with brand guidelines
- Support the smooth day‑to‑day operation of the concession, including opening and closing procedures where required
- Customer Service
- Provide exceptional after‑sales service and support customer enquiries
- Assist with resolving customer concerns in a professional and positive manner
- Work closely with colleagues and Head Office teams to ensure a seamless customer journey
- Ensure every customer leaves with a memorable and positive experience
Candidate Profile
Essential Experience
- Previous experience in retail, ideally within luxury, premium fashion, jewellery, beauty, watches or accessories
- Passion for jewellery, styling, fashion and customer service
- Strong communication and interpersonal skills
- Confidence in building relationships and engaging with customers
- Ability to work effectively within a team environment
- Positive attitude and willingness to learn
Desirable Experience
- Experience within jewellery or accessories retail
- Experience working within a concession or department store environment
- Experience working towards sales targets and KPIs
Personal Attributes
- Passionate about luxury retail and customer experience
- Friendly, approachable and confident
- Highly organised with strong attention to detail
- Proactive and motivated to achieve results
- Adaptable and comfortable working in a fast‑paced environment
- Positive, professional and solution focused
Deadline for applications: 30th June 2026
Sales Assistant – Liberty London Department Store employer: Carrie Elizabeth
Carrie Elizabeth is an exceptional employer, offering a unique opportunity to be part of the launch of its first physical retail location within the prestigious Liberty London Department Store. With a strong focus on employee growth, competitive salary, staff product allowance, and discounts, the company fosters a vibrant work culture that values passion for luxury retail and customer service. Join a team that celebrates creativity and craftsmanship while building lasting relationships with customers in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant – Liberty London Department Store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Carrie Elizabeth, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Carrie Elizabeth!
We think you need these skills to ace Sales Assistant – Liberty London Department Store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Carrie Elizabeth, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Carrie Elizabeth and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Carrie Elizabeth that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Carrie Elizabeth
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
