At a Glance
- Tasks: Lead a luxury jewellery concession, driving sales and delivering exceptional customer experiences.
- Company: Join Carrie Elizabeth, a vibrant British demi-fine jewellery brand launching in Liberty London.
- Benefits: Enjoy a competitive salary, staff discounts, and a chance to shape the brand's retail future.
- Other info: Dynamic role with opportunities for personal growth in a fast-paced environment.
- Why this job: Be part of an exciting launch and connect with customers through storytelling and luxury retail.
- Qualifications: 3-5 years in luxury retail, team management experience, and a passion for jewellery.
The predicted salary is between 30000 - 36000 £ per year.
Carrie Elizabeth is a British demi-fine jewellery brand founded in London in 2015. Designed to bridge the gap between fashion and fine jewellery, the brand creates beautifully crafted, ethically sourced pieces that celebrate life's moments, milestones and memories. With a loyal online community and a reputation for exceptional customer service, Carrie Elizabeth is entering an exciting new chapter with the launch of its first physical retail location within a prestigious London department store. This role offers the opportunity to be part of that journey from the very beginning and help shape the future of the brand's retail presence.
We are looking for an experienced Concession Manager who is passionate about customer experience, team leadership and storytelling through retail. As the face of the brand in-store, you will play a critical role in introducing Carrie Elizabeth to new customers while nurturing lasting relationships with our existing community.
The Opportunity
This is a unique opportunity for an experienced retail professional to take ownership of a flagship concession from day one. The successful candidate will be responsible for driving sales performance, delivering an exceptional client experience, managing a small team, and acting as the key link between the concession and Head Office.
Hours
Full time
Package
Full-time permanent position. Based in Liberty Department Store, London. Competitive salary. Staff product allowance and employee discounts. Opportunity to be part of the launch of Carrie Elizabeth's first physical retail location and contribute to the brand's future growth.
Key Responsibilities
- Sales & Commercial Performance
- Drive sales and consistently achieve concession targets and KPIs.
- Deliver a luxury customer experience that reflects the brand's values and positioning.
- Develop long-term customer relationships and build a loyal client base.
- Monitor daily, weekly, and monthly performance and implement actions to maximise results.
- Team Leadership
- Manage, coach, and motivate two Sales Assistants.
- Lead by example on the shop floor, maintaining high standards of customer engagement.
- Conduct regular performance reviews and provide ongoing training and development.
- Create a positive and collaborative team culture.
- Operations & Stock Management
- Oversee stock control, inventory accuracy, replenishment, and stock movements.
- Liaise regularly with Head Office regarding stock requirements, best sellers, and replenishment needs.
- Ensure visual merchandising standards are maintained in line with brand guidelines.
- Manage concession administration, reporting, and compliance procedures.
- Customer Service
- Act as the primary point of contact for customer queries, aftercare requests, and issue resolution in store.
- Work closely with Head Office customer service teams to ensure a seamless customer journey.
- Maintain an in-depth knowledge of products, materials, and brand storytelling.
- Brand Representation
- Represent the brand professionally within a luxury department store environment.
- Build strong relationships with department store management and colleagues.
- Support brand events, launches, and VIP appointments as required.
Candidate Profile
Essential Experience
- Minimum 3–5 years' experience in luxury retail, premium fashion, jewellery, watches, beauty, or accessories.
- Passion for jewellery, styling and personal storytelling.
- Previous experience managing a small retail team.
- Proven track record of delivering sales targets and commercial growth.
- Excellent communication and organisational abilities.
Desirable Experience
- Jewellery or accessories experience.
- Experience working within a concession or department store environment.
- Experience supporting a growing or entrepreneurial retail business.
Personal Attributes
- Passionate about luxury retail and customer experience.
- Commercially driven with strong business insight.
- Hands-on leadership style.
- Highly organised and detail-oriented.
- Adaptable and comfortable working in a fast-growth environment.
- Positive, proactive, and solution-focused.
Concession Manager – Liberty London Department Store employer: Carrie Elizabeth
Carrie Elizabeth is an exceptional employer, offering a unique opportunity to be part of the launch of its first physical retail location within the prestigious Liberty London Department Store. With a strong focus on employee growth, competitive salary packages, and a collaborative work culture, team members are encouraged to thrive in a luxury retail environment while building lasting relationships with customers. Join us to shape the future of a brand that values ethical craftsmanship and celebrates life's moments.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager – Liberty London Department Store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Carrie Elizabeth, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Carrie Elizabeth!
We think you need these skills to ace Concession Manager – Liberty London Department Store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Carrie Elizabeth, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Carrie Elizabeth and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Carrie Elizabeth that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Carrie Elizabeth
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
