At a Glance
- Tasks: Lead and inspire a dynamic team while ensuring top-notch customer service.
- Company: Join Equinox Group, a leader in lifestyle brands focused on maximising life.
- Benefits: Enjoy a competitive salary, complimentary club membership, and exclusive discounts.
- Other info: Flexible schedules and opportunities for career advancement await you.
- Why this job: Be part of a community that values health, fitness, and personal growth.
- Qualifications: 1-3 years of management experience and strong communication skills required.
The predicted salary is between 50000 - 55000 £ per year.
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.
Responsibilities:
- Influence and inspire a dynamic work force
- Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
- Complete staff performance evaluations monthly and annually
- Adhere to monthly ordering timeline and supply budgets
- Ensure a high-level of customer service to club members
- With partnership of General Manager, support ancillary departments and sales
- Awareness of monthly departmental goals and monthly projections
- Ensure cleanliness of club per Equinox’s company standard
- Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
- Help facilitate all other projects or responsibilities as delegated by the General Manager
- Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business
Qualifications:
- Qualified candidates must have proven leadership ability with 1-3 years of management experience in an operational management industry
- Strong verbal and written communication skills
- High touch customer service experience preferred
- Effective time management and follow up skills
- Financial management experience
- Bachelor’s Degree preferred
Pay Transparency: £50,000-55,000 annually
Additional Information: Will be provided via Assistant General Manager onboarding manual
As a member of the Equinox team you will receive:
- Complimentary club membership
- 30-50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café services and Shop items
Equinox is an equal opportunity employer. All your information will be kept confidential according to GDPR guidelines. Must have a legal right to work in the UK.
Assistant General Manager, London employer: Carra
Equinox Group is an exceptional employer that prioritises employee growth and development within a vibrant work culture. Located in London, we offer a premium benefits package, fostering a supportive environment where team leaders can thrive while delivering outstanding guest experiences. Join us to be part of a dynamic team that values performance and innovation in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carra. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Carra
Don't be shy about reaching out to Carra directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carra and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Carra
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
