Technology Trainer - 12 month FTC (maternity cover) in London

We are a leading European intellectual property firm, acting for many of the world’s most innovative and successful companies. Our specialist teams are led by practitioners who have been at the forefront of the industry for years, acting in landmark cases before the EPO and the national courts of Europe. We hire talented and passionate people who think creatively and enjoy a challenge. Working collaboratively, we share our knowledge and experience across teams, actively learning from each other in a friendly and sociable environment.

We are passionate about creating a diverse and inclusive workplace. Diversity of thought is vital to our business; it’s how we approach challenges differently and offer our clients creative and original solutions. Through our work with organisations such as IP Inclusive, Stonewall and Business in the Community via the Race at Work Charter, we are putting the right steps in place to make sure that all our people feel supported and empowered to be themselves. Further information on our commitment to diversity and inclusion is available on our website.

A healthy work/life balance is very important to us and we run regular wellbeing events in addition to the large number of clubs and social activities that are available to everyone at the firm. We are also enthusiastic supporters of our local community through partnerships with the Social Mobility Foundation and Holborn Community Association.

The Role

Our Technology Team is instrumental in delivering exceptional client services and supporting the firm’s operational excellence. Our commitment to leveraging advanced technologies and fostering a culture of continuous innovation sets us apart. The Project Management Office stands as a pillar of our strategic growth, guiding our ambitious vision with precision and expertise.

Our department boasts a diverse array of professionals, each an expert in their field. Our skilled developers, astute business analysts, robust infrastructure specialists, and dedicated desktop support engineers form the backbone of our technological prowess. Together, they are pivotal in enabling the delivery of outstanding professional advice and client service.

We are seeking an organised and confident Technology Trainer to join the Technology & Innovation team on a maternity cover basis. This role is responsible for delivering technology training to new joiners and existing staff across the firm, ensuring employees are confident and effective in their use of core business systems and tools. The Technology Trainer plays a key role in supporting onboarding, maintaining training materials, and helping staff adopt new technologies. The role will also support firm-wide training initiatives, including training programmes related to our document management systems and other core platforms.

You will work closely with colleagues across Technology, HR, and business services teams to ensure training is delivered consistently and aligned with operational needs.

What You’ll Be Doing

• Training delivery

• Deliver structured technology induction training for new joiners
• Run training sessions for core business systems and productivity tools
• Deliver training in both in-person and virtual formats using Microsoft Teams
• Support large-scale technology training initiatives across the firm

• Maintain and update training materials including scripts, slide decks, and training guides
• Develop new training resources where required, including training videos and documentation
• Ensure training materials remain aligned with current systems and processes
• Maintain training resources on the firm's intranet

• Provide technology training as part of the firm’s onboarding programme
• Support new joiners as they become familiar with firm systems and tools
• Act as a point of contact for technology-related training queries

• Work with Technology teams to stay informed about system changes that affect training
• Liaise with business services teams to tailor training where appropriate
• Communicate clearly with training participants and stakeholders regarding training sessions

• Schedule training sessions and manage invitations
• Maintain records of training attendance and completion
• Coordinate materials required for induction sessions
• Support the delivery of security awareness training across the firm

Skills And Experience We’re Looking For

• Professional experience

• Experience delivering training or learning programmes within a professional or corporate environment.
• Experience supporting the rollout or adoption of business systems or technology platforms is beneficial.

• Confident presenter able to explain technical concepts clearly to non-technical audiences.
• Strong communication and interpersonal skills, with the ability to engage effectively with staff across the organisation.
• Experience delivering both in-person and remote training sessions.

• Strong organisational skills with the ability to manage multiple training sessions and priorities.
• Attention to detail when maintaining documentation and training materials.
• Ability to work independently and take ownership of training delivery.

• Essential: Microsoft Office applications
• Experience delivering training on business systems or software tools
• Desirable: Document management systems such as iManage, SharePoint or intranet content management
• Experience with systems used in professional services environments

• Approachable and supportive training style
• Clear communicator
• Well organised and reliable
• Proactive and solution focused
• Comfortable working independently

The Recruitment Process

Applicants can expect a welcoming two-way interview process, where there will be plenty of opportunities to ask questions about the opportunity and to discover more about life at the firm. We’re committed to ensuring all candidates are treated equally and fairly, allowing them to perform at their best during the recruitment process.

If you have a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our recruitment process, we encourage you to share your requirements for any adjustments in the relevant section of our application form, or via your recruitment agency. A member of our recruitment team will be in touch to discuss how best we can support you during each stage of the process.

What We Offer

• 25 days’ holiday, increasing by 1 day per year up to our maximum of 28 days.
• Employer pension contribution of 5% in your first year, with a minimum 3% employee contribution, increasing to 10% employer contribution after one year’s service.
• Holiday buy scheme, with the option to purchase up to 5 additional days.
• Holiday bonus, starting at £400 per year, increasing each year up to a maximum of £2,000.
• Private medical insurance via Bupa, where you’ll be eligible to join the month following your start date. You will also have the option to add dependants, subject to a monthly cost.
• Free confidential access to 24/7 medical, mental, legal and financial wellbeing support via Health Assured and WeCare from your first day of employment.
• Access to internal Mental Health First Aiders, all of whom have completed the Mental Health First Aid England accredited training programme and champion wellbeing across the firm.
• Life assurance of 4x your base salary.
• Income protection, with cover for up to 5 years and compensating for up to 75% of your base salary.
• Cycle2Work scheme.
• Season ticket loan.
• Access to Payroll Giving or Give As You Earn (GAYE) which allows you to donate to charity through your monthly pay.
• We’re passionate about the benefits of corporate volunteering and offer all employees 1 paid volunteer day per year.

We’re very proud of our collegiate culture and the value that working together brings. Through our commitment to enabling everyone to do their best work, we offer a range of family and life-friendly policies. This includes competitive enhanced maternity, paternity, adoption, surrogacy and shared parental leave schemes, if you’ve been with us for at least 26 weeks. Furthermore, our fertility policy aims to assist employees with both the logistical and emotional aspects of undergoing fertility treatment. This includes paid leave of up to five days for fertility treatment.

We also recognise the needs of balancing home life around the requirements of your role. Depending on the work you do and your team, we offer informal arrangements such as hybrid and agile working, as well as more formal arrangements such as flexible hours and part-time working. We’re very happy to discuss flexible and life-friendly working options during the recruitment process and upon joining us.

We are proud of our inclusive culture where individual differences are celebrated, and we are committed to providing equal opportunities to all employees and job applicants. We do not tolerate discrimination either directly or indirectly on the basis of race, sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, pregnancy and maternity, or any other characteristic protected by law. Our approach is embodied in our Equality, Diversity and Inclusion Policy, as well as our diversity and inclusion programmes.