Online Sales / CX Lead - Flooring - Birmingham

Sales and CX Lead - Online Flooring Sales.

Carpet Roles UK are excited to be assisting a leading Birmingham based online Flooring Seller in their plans to build their management team in order to facilitate and manage the excellent growth that they are seeing (started just 5 Years ago) the Business has grown exponentially and now has an impressive logistical network of distribution warehouses and a fast growing team based in the West of Birmingham (Near the M5 at Halesowen exit to approach), in this instance we are seeking a Flooring Professional that can develop Business, selling as they go and overseeing the Customer Experience for those Customers and building a team and a senior role for themselves as the Business grows.

What is sought

• A strong individual contributor who possesses the ability to sell effectively.
• A proficient commercial closer, used to dealing with incoming Sales leads via multiple routes, online, email, telephone and some showroom sales too.
• Experience in managing trade accounts, wholesale operations, and converting inbound leads.
• Comfortable operating within a fast-paced, e Commerce-driven environment.
• Adept at building pipelines, fostering customer relationships, establishing trade connections, and managing wholesale accounts.
• A background in flooring, interiors, or trade is preferred.
• Willing to commence in a lean capacity and transition into a leadership role as the team develops.
• This role is not an area manager or field sales position, nor is it a traditional sales representative role.

Our Clients are a fully e-commerce business and intend to maintain this model; therefore, the role is primarily office-based and centred on:

• Online B2C customer Sales.
• Trade accounts,
• Wholesale relationship development.
• Managing the Customer Experience elements of the job post sales and during is a key element of this role.

Day to Day Duties

• Inbound and outbound sales conducted via phone, email, and Whats App.
• Structuring and expanding online sales rather than engaging in territory-based selling.
• As the role develops a hands on leadership / training element will become an additional part of the role.

You will therefore be

• A Flooring Sales Professional.
• IT / Online Sales savvy.
• Proactive and Creative in approach to selling and Customer Service.
• Capable of building a team and managing their performance in the future.

Rewards: Basic Salary is negotiable in a range of £30-40k to start, performance will bring significant rewards down the line!

Furthermore, for the sales role, there is consideration for the introduction of performance-based incentives linked to both direct and indirect sales contributions, structured sensibly and capped to safeguard the business.

The proposed incentives are

• 3–5% on gross profit, or
• 1–2% on revenue (the latter being simpler and more common in the flooring industry, as it is understood).

Our Clients additionally operate a company-wide profit-sharing bonus that is activated only if the business meets its targets, which ranges from 10% to 20% of the annual salary, contingent upon contribution, impact, and behaviour.

• Eligibility for Bonus Scheme
• Candidates must have completed a minimum of six months with the company.
• Candidates must uphold A-player standards (attendance, work ethic, brand care, teamwork).

Apply Today

• For Immediate Consideration please follow the Apply Now Link on this Page and forward us your up to date CV.
• For a Confidential discussion call Justin Kelly on 01562 800071.

Carpet Roles UK are dedicated Recruiters to the UK Flooring Industry, Finding a Great Fit for Hiring Managers and Flooring Professionals for over 20 Years!