At a Glance
- Tasks: Lead customer experience initiatives and develop a high-performing team in a growing online flooring business.
- Company: Dynamic online flooring seller based in Birmingham with rapid growth and a strong logistical network.
- Benefits: Attractive salary, profit-sharing bonus, health insurance, and pension options.
- Other info: Opportunity to evolve into a senior leadership role as the business expands.
- Why this job: Shape the future of customer experience and make a real impact in a thriving company.
- Qualifications: Strong communication skills, complaint handling experience, and a passion for customer service.
The predicted salary is between 29000 - 29000 £ per year.
Customer Experience Leader - Online Flooring Sales. Office based Role in West Birmingham. Carpet Roles UK are excited to be assisting a leading Birmingham based online Flooring Seller in their plans to build their senior management team in order to facilitate and manage the excellent growth that they are seeing. The Business has grown exponentially and now has an impressive logistical network of distribution warehouses and a fast growing team based in the West of Birmingham.
Core Function and Future Aspirations for this Role:
- To develop into a senior Customer Experience leader as the business expands.
- Responsible for customer retention, reviews, refund control, and fostering brand trust.
- To eliminate the need for current Directors direct involvement in day-to-day customer service operations.
Key Requirements:
- A candidate who can assume full ownership of the customer experience element of our clients Thriving operation.
- Strong skills in communication, complaint handling, customer retention, and systems management.
- A commercially minded individual with an understanding of refund discipline and margin awareness.
- Experience in flooring or complex product environments is highly advantageous.
- Capability to lead and train an existing Customer Service/Operations team, ensuring consistency and discipline.
- This role emphasises ownership rather than merely service.
- Confident with IT and Online Sales.
The Rewards:
- An Attractive Basic Salary (Negotiable in the region of £32-42k).
- Our Clients additionally operate a company-wide profit-sharing bonus that is activated only if the business meets its targets, which ranges from 10% to 20% of the annual salary, contingent upon contribution, impact, and behaviour.
- Various other benefits including Health Insurance and Pension etc.
Eligibility for Bonus Scheme:
- Candidates must have completed a minimum of six months with the company.
- Candidates must uphold A-player standards (attendance, work ethic, brand care, teamwork).
Apply Today:
- For Immediate Consideration please follow the Apply Now Link on this Page and forward us your up to date CV.
- For a Confidential discussion call Justin Kelly on 01562 800071.
Customer Experience Manager - Online Flooring - B1 in Birmingham employer: Carpet Roles UK Summer 2026
Join a dynamic and rapidly growing online flooring seller based in West Birmingham, where your role as Customer Experience Manager will not only shape the customer journey but also pave the way for your advancement to Head of Customer Experience. With a strong emphasis on employee growth, a competitive salary, and a profit-sharing bonus scheme, this company fosters a collaborative work culture that values innovation and excellence, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
Carpet Roles UK Summer 2026 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager - Online Flooring - B1 in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carpet Roles UK Summer 2026. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carpet Roles UK Summer 2026 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager - Online Flooring - B1 in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carpet Roles UK Summer 2026:Your cover letter is your chance to shine! Tell us why you want to work at Carpet Roles UK Summer 2026 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carpet Roles UK Summer 2026!
How to prepare for a job interview at Carpet Roles UK Summer 2026
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
