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- Tasks: Join our team as a Customer Service Advisor, handling calls and assisting customers daily.
- Company: Carpet Bright UK is the leading carpet and upholstery cleaning company in the UK.
- Benefits: Enjoy a competitive salary, bonuses, annual reviews, and 28 days holiday.
- Other info: Work Monday to Friday with one Saturday a month; free parking available.
- Why this job: Be part of a friendly team, gain valuable experience, and enjoy progression opportunities.
- Qualifications: Excellent communication skills and previous customer service experience are essential.
The predicted salary is between 21600 - 37800 £ per year.
Salary: £27,000 per annum plus monthly bonuses.
Location: Biggin Hill, Kent
Carpet Bright UK is the UK's leading carpet and upholstery cleaning company. Due to company expansion, we now have an immediate requirement for a Customer Service Advisor to join our team in our head office in Biggin Hill, Kent. All staff must be confident in talking and serving high-level customers. We are now looking for motivated, practical people to join our friendly, highly professional telephone customer service team. Dealing with inbound/outbound calls, providing excellent customer service to our clients.
Key Responsibilities:- Answering inbound calls and assisting customers with specific enquiries and job bookings.
- Update worksheets with changes and status of each customer job.
- Provide a high level of personalised customer service at all times.
- Liaise with technicians to book follow on jobs for customers.
- All other reasonable duties as and when required.
- Excellent communication.
- Previous experience within customer service, inbound/outbound call centre, control room, contact centre.
- An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times.
- Good working knowledge of Microsoft Office applications.
- Ability to multi-task and work on your own initiative in a busy environment.
- Able to provide two excellent work-related references.
- Annual salary reviews
- Progression opportunities
- Pension
- 28 days holiday
- Company social events
- Free parking
Working Hours: Monday to Friday - 9am to 6pm and one Saturday a month.
Please note that due to the high volume of applications we receive, we are unable to respond to every applicant. If your application is successful you will generally be contacted within 10 working days of submitting your application.
Customer Service Advisor employer: Carpet Bright Uk
Contact Detail:
Carpet Bright Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Carpet Bright UK's services and values. Understanding what sets them apart in the carpet and upholstery cleaning industry will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play common customer scenarios with friends or family to build confidence in handling inquiries and resolving issues calmly and professionally.
✨Tip Number 3
Highlight your ability to multi-task and work independently. Prepare examples from your previous experience where you successfully managed multiple tasks or worked under pressure, as this is crucial for a busy customer service environment.
✨Tip Number 4
Network with current or former employees of Carpet Bright UK if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or similar environments. Emphasise your communication skills and ability to handle inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Carpet Bright UK's success.
Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft Office applications and your ability to multi-task. These are essential skills for the Customer Service Advisor position.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or manage multiple tasks effectively.
How to prepare for a job interview at Carpet Bright Uk
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle various situations.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in customer service roles. Share specific examples of how you've successfully managed calls or resolved customer issues, as this will show your potential employer that you have the necessary skills for the job.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss times when you've had to deal with difficult customers or unexpected challenges. Highlight your ability to remain calm and find effective solutions under pressure.
✨Familiarise Yourself with the Company
Research Carpet Bright UK before your interview. Understand their services, values, and what sets them apart from competitors. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company.