Overview
To manage a caseload of litigated and non-litigated personal injury claims with a value of up to £100,000, ensuring each case is progressed efficiently from initial instruction through to resolution. The role involves overseeing the full lifecycle of claims, applying sound legal judgement and procedural knowledge to achieve timely and cost-effective outcomes for clients and stakeholders.
Responsibilities
- Efficiently run a caseload of files which are litigated and non-litigated personal injury claims with a value up to £100,000, proactively and profitably.
- Ensure customers receive gold standard customer care.
- Deal with Fixed Fee and Portal RTA including untraced and uninsured MIB claims with the aim of maximising damages for the customer by pursuing all relevant heads of loss.
- Ensure appropriate medical and non-medical evidence is obtained in accordance with the relevant track and recoverability.
- Use PI Calculator to assist in the efficient progression of cases.
- Issue proceedings using the Court Portal.
- Attend conferences, hearings and CMCs with Counsel if necessary.
- Advise customers as to litigation/cost risks where appropriate.
- Advise customers about risks associated with fundamental dishonesty and ensure that all evidence is closely reviewed and cross-referenced for consistency.
- Obtain appropriate instructions from relevant lay and/or insurance customers, litigation friend, attorney or Deputy in a timely manner.
- Comply with professional conduct rules and follow internal policies and procedures.
- Prioritise Court directions and ensure all directions are complied with in a timely manner.
- Keep customers informed and up to date on a regular basis throughout the life of the claim, utilising technology where appropriate while maintaining a personal connection with the customer.
- Build constructive and positive working relationships with Defendant Solicitors and Insurers with a focus on collaborative working where appropriate.
- Check the authenticity and validity of claims by carrying out due diligence.
- Risk assess from the outset and throughout the case to ensure prospects of success justify continuance, and exit cases where prospects fall below 51%.
- Keep any relevant insurer updated and fully informed as to progress to reduce potential exposure and increase saving.
- Ensure correct retainers and rates are sent to the customer and that costs estimates are updated annually with retainer rates reviewed regularly.
- Ensure correct medical and other evidence is obtained to advance and/or maximise the claim.
- Discuss liability and/or quantum offers with relevant parties, using telephone rather than letters where possible.
- Prioritise incoming daily post/emails and address urgent items while processing remaining post in order of importance and productivity.
- May be required to act as an authorised person if requested.
- Experience of running own claimant caseload of litigated and non-litigated personal injury claims within all RTA Portals and the former Multi Track (now Intermediate Track).
- Experience of working with EL/PL or OL cases is advantageous but not essential.
- Experience of working to a fee target and/or settlement targets.
- Willingness to mentor and develop colleagues.
- Good working knowledge of CPR and relevant case law and legislation, progressing claims in a timely manner in accordance with the CPR.
- Excellent customer care skills and the ability to provide written and oral advice in a clear, concise manner.
- Good communication skills, particularly with customers.
- Ability to liaise and build rapport with external agencies during the life of a claim, including medical agencies, investigators, and barristers.
- Good IT skills with working knowledge of VF or a similar case management system and essential MS Office knowledge.
- Excellent time management and organisational skills with a calm, methodical approach and flexible attitude to resolving issues.
About the Firm
Here at Carpenters Group, we have provided legal and insurance services across the UK for over 30 years. We are a 1500-strong team, working across seven office locations, in partnership with household name insurers to deliver fully outsourced claim solutions. We also represent individuals who need expert legal support. We invest in training, development and social projects to help our people connect and grow.
Benefits
- 25 days' holiday plus bank holidays
- Hybrid working model
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including rapid digital physiotherapy and skin cancer screening assessments, plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Active network of Wellbeing Champions - mental health support
- Training and development opportunities
- Funded social events to connect with colleagues
- Dress for your day policy
