Complex Legal Advisor in Birkenhead

To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs.

Responsibilities

• Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim.
• Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm.
• Verify the authenticity and validity of claims by engaging with clients on complex or sensitive files.
• Develop strong client relationships to minimise complaints and enhance the firm's reputation.
• Keep insurers fully informed of claim progress to mitigate potential exposure and maximise savings.
• Ensure all heads of claim are discussed with clients from the outset and revisited throughout the claim.
• Collect all relevant documentation from clients at the earliest opportunity.
• Obtain medical reports and progress claims efficiently and within appropriate timeframes.
• Discuss liability and quantum offers with relevant parties, prioritising telephone communication over written correspondence where possible.
• Advise clients on contributory negligence issues as they arise.
• Prioritise and manage daily incoming correspondence, addressing urgent matters promptly and handling remaining items in order of importance and productivity.
• Drive portal claims into Fast Track and/or Multi-Track, maximising damages and recoverable costs.
• Deliver excellent client service and secure positive outcomes.
• Support junior or less experienced team members with client, referrer, agency, and procedural queries.
• Collaborate with the Team Leader and/or Head of Department to take on more contentious files under supervision, expanding personal expertise.
• Where applicable, increase the number of Multi-Track cases within the caseload to further develop professional experience.

Qualifications

• A Solicitor or CILEX qualified with experience in the personal injury field, including technical Fast Track claims.
• Portal experience is essential as a number of cases referred into the team are stayed and require applications to lift or extend the stay.
• Experience of dealing with complex claims or claims which are technical in nature.
• A proven track record of running a successful fast and/or multi-track caseload within a personal injury environment.
• Excellent client care and analytical skills, including providing written and oral advice in a clear, concise manner.
• Good working knowledge of CPR and other relevant case law and/or legislation, and progressing defences in a timely manner in accordance with the CPR.
• The ability to liaise and build rapport through effective communication with external agencies during the life of a claim, including medical agencies, investigators, barristers, etc.
• The ability to foster a "can do" culture to raise efficiency and productivity.
• Good IT skills with a sound working knowledge of case management systems (e.g., SolCase) and essential MS Office knowledge.
• Excellent time management and organisational skills, with a calm and methodical approach and a flexible, adaptable attitude to resolving issues.

Benefits

• 25 days' holiday plus bank holidays
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - rapid digital physiotherapy and skin cancer screening assessments, plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Travel Loan
• Active network of Wellbeing Champions - mental health support
• Training and development opportunities
• Funded social events to connect with colleagues
• Dress for your day policy