At a Glance
- Tasks: Manage pain-related injury claims and provide exceptional client care with empathy.
- Company: Join a leading law firm dedicated to supporting clients through complex cases.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic team environment with opportunities to mentor junior colleagues.
- Why this job: Make a real difference in clients' lives while developing your legal expertise.
- Qualifications: Strong drafting skills and experience in case management required.
The predicted salary is between 40000 - 50000 £ per year.
This role involves managing a specialist caseload of pain-related injury claims, using strong technical knowledge and independent case-handling skills. You will proactively lead cases, identify key issues early, set strategy, and progress matters in line with the Serious Injury Guide and Rehabilitation Code where appropriate. Exceptional client care is essential. You will provide clear communication, manage expectations professionally, and support clients through complex or sensitive matters with confidence and empathy. You will also contribute to developing junior colleagues by offering guidance, reviewing work, and sharing best practice across the team. The role requires strong drafting skills, excellent time management, and the ability to work accurately under pressure. You will be expected to progress cases efficiently, meet KPIs, and contribute positively to the overall performance of the team.
Key Responsibilities
- Proactively manage a specialist caseload of Intermediate Track and Multi-Track motor claims, ensuring all heads of loss are fully explored and evidenced to secure the best outcomes for clients.
- Work towards targets for profit costs, progression, settlements, and client satisfaction, demonstrating strong commercial awareness.
- Carry out domiciliary visits where required, handling sensitive discussions with professionalism and care.
- Demonstrate empathy in all client interactions, identifying vulnerabilities early and adapting your approach accordingly.
- Record vulnerabilities clearly and escalate any concerns about client capacity to your manager.
- Gather and assess medical evidence and expert reports in line with departmental processes and approved providers.
- Liaise with medical experts and maintain continuous risk assessment throughout each case, escalating concerns about prospects where needed.
- Complete due diligence at key stages, ensuring clients understand fraud risks and issues relating to fundamental dishonesty.
- Support colleagues with file reviews or case transfers.
- Instruct Counsel, attend conferences and hearings, and provide clear, accurate instructions to all stakeholders.
- Manage your workload effectively, prioritising schedule entries, court directions and performance targets.
- Report any mistakes promptly to support early resolution.
- Maintain regular, proactive communication with clients, insurers and stakeholders through calls, video meetings and face-to-face contact.
- Support PR activities where appropriate, including blogs, vlogs or social media content.
- Ensure accurate completion and timely issue of retainer documents, fee estimates and annual updates.
- Request and review client documentation promptly, using only approved experts and Counsel unless authorised otherwise.
- Scrutinise evidence carefully, identifying inconsistencies and cross-referencing Claimant and Defendant positions to shape case strategy.
- Discuss liability and quantum offers with clients promptly, using telephone contact to maintain strong rapport.
- Manage daily post and emails efficiently, addressing urgent matters immediately.
- Assist with internal reporting, projections or data tasks when required.
- Act as an authorised person when requested.
Solicitor / CILEX Lawyer – Pain Team employer: Carpenters Group
Carpenters Group is an exceptional employer, offering a dynamic and inclusive work environment in Leeds that prioritises employee well-being and professional growth. With a strong focus on training and development, along with a generous holiday allowance and a hybrid working model, employees are empowered to thrive both personally and professionally while contributing to meaningful client outcomes in high-volume RTA claims.
StudySmarter Expert Advice🤫
We think this is how you could land Solicitor / CILEX Lawyer – Pain Team
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal field, especially those who work in personal injury or pain-related claims. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn – you never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and client care. Think about how you can demonstrate your empathy and technical skills through real-life examples. We recommend doing mock interviews with friends or mentors to boost your confidence!
✨Tip Number 3
Showcase your drafting skills! Bring along samples of your work to interviews, especially if they relate to pain-related injury claims. This will not only highlight your expertise but also give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make it happen!
We think you need these skills to ace Solicitor / CILEX Lawyer – Pain Team
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your strong drafting skills and case-handling experience in your application. We want to see how you can manage a caseload effectively and demonstrate your technical knowledge, so don’t hold back!
Client Care is Key:Since exceptional client care is essential for this role, share examples of how you've supported clients through complex matters. We love seeing empathy in action, so let us know how you’ve managed sensitive discussions with professionalism.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and how it relates to the role. Remember, clarity is crucial!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Carpenters Group
✨Know Your Pain Claims Inside Out
Make sure you brush up on your knowledge of pain-related injury claims. Familiarise yourself with the Serious Injury Guide and Rehabilitation Code, as these will be crucial in demonstrating your technical expertise during the interview.
✨Showcase Your Client Care Skills
Prepare examples that highlight your exceptional client care abilities. Think about times when you've managed sensitive discussions or demonstrated empathy, as this role requires a strong focus on client interactions.
✨Demonstrate Strong Time Management
Be ready to discuss how you prioritise your workload and manage multiple cases efficiently. Share specific strategies you've used to meet KPIs and ensure timely progression of cases, as this will show your ability to work under pressure.
✨Engage with Team Development
Since the role involves supporting junior colleagues, think about how you've contributed to team development in the past. Be prepared to share your experiences in guiding others, reviewing work, and sharing best practices, as this will reflect your collaborative spirit.
