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- Tasks: Handle third party claims efficiently while providing top-notch customer service.
- Company: Join Carpenters Group, a leading legal and insurance services provider in the UK.
- Benefits: Enjoy 22 days holiday, hybrid working, and wellness support.
- Why this job: Kickstart your career with full training and real impact on customer experiences.
- Qualifications: Customer service skills and a confident phone manner are preferred.
- Other info: Diverse and inclusive culture with great development opportunities.
The predicted salary is between 500 - 1500 £ per month.
Base pay range: The pay range is provided by Carpenters Group; your actual pay will be based on your skills and experience. Please note: the start date for this role is 2nd February 2026.
Job Purpose: As a Trainee Third Party Claims Handler, you will be dealing with third party claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing excellent customer service. Our bespoke programme will ensure that you receive full training to enable you to manage your own caseload and achieve these goals.
Key Responsibilities:
- To negotiate settlement of third party claims under guidance
- To make correct policy decisions in regard to indemnity under guidance
- To ensure reserves are accurate based on most current information
- To appoint appropriate partner companies to review third party claims if appropriate
- To provide clear communication with third parties and their representatives
- To deal with telephone calls including completing any actions necessary as a result
- To manage own caseload of files within SLAs
- To contribute to team/department performance by assisting colleagues to ensure team targets are met
- To process payments within own authority levels
- To resolve third party complaints and issues avoiding expressions of dissatisfaction escalating into complaints
- To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customer interests at the heart of how we do business
- To build great relationships with cross functional teams to ensure overall success
- To drive your own development by actively seeking development opportunities
- To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
- To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
- To adhere to company policies and procedures
- To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies
Experience & Knowledge:
- Previous experience of claims handling is preferred, although not essential
- Confident telephone manner
- Previous Customer Service skills/experience
- Strong written, oral and interpersonal skills
- An ability to work using own initiative within boundaries
- An ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Good numeric skills
Diversity & Inclusion: Here at Carpenters group, diversity and inclusion matters; it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About Us: Here at Carpenters, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team delivering insurance and legal service across the UK from seven office locations. We work in partnership with insurers, brokers and MGAs to deliver a variety of fully outsourced claims solutions. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.
Benefits:
- 22 days plus bank holidays or day in lieu
- Hybrid working model (in relevant role)
- Holiday buy and sell
- 2 x Volunteering days to support charitable initiatives
- Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan – claim back dental / physio / optical appointments
- My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions – providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy
- 37 Hours per week
Seniority level: Internship
Employment type: Full-time
Job function: Finance and Sales; Legal Services
Trainee Third Party Claims Handler in Liverpool employer: Carpenters Group
Contact Detail:
Carpenters Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Third Party Claims Handler in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carpenters Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Trainee Third Party Claims Handler. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the position!
We think you need these skills to ace Trainee Third Party Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Third Party Claims Handler role. Highlight any relevant experience or skills that match the job description, like customer service or claims handling, even if it's just from previous jobs or internships.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong written and oral skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Express Your Enthusiasm: Let us know why you’re excited about this opportunity! Share your passion for customer service and your eagerness to learn and grow within the company. A little enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team at Carpenters Group!
How to prepare for a job interview at Carpenters Group
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of third party claims handling. Understand key terms and processes, as this will show your enthusiasm for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues or complaints effectively, as this is crucial for the Trainee Third Party Claims Handler position.
✨Practice Your Communication Skills
Since you'll be dealing with various stakeholders, practice clear and concise communication. Consider doing mock interviews with friends or family to refine your telephone manner and interpersonal skills.
✨Demonstrate Team Spirit
Be ready to discuss how you can contribute to team performance. Think of instances where you've collaborated with others to achieve a common goal, as teamwork is essential in this role.