At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for internal users.
- Company: Join Carpenters Group, a dynamic team focused on customer service.
- Benefits: Enjoy hybrid working, training opportunities, and professional development.
- Other info: Great chance to grow your career in a supportive environment.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Strong communication skills and knowledge of ITSM tools required.
The predicted salary is between 30000 - 40000 £ per year.
Carpenters Group is seeking a Service Desk Analyst to join our IT team.
You will act as the first point of contact for internal users, providing timely and customer-focused support to diagnose and resolve incidents, and to escalate where necessary.
The role requires strong communication, solid networking knowledge, and experience with ITSM tools.
A hybrid working model is offered, with opportunities for training and professional development.
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Hybrid Service Desk Analyst — IT Support & Customer Focus in Liverpool employer: Carpenters Group
Carpenters Group is an exceptional employer, offering a dynamic and inclusive work environment in Leeds that prioritises employee well-being and professional growth. With a strong focus on training and development, along with a generous holiday allowance and a hybrid working model, employees are empowered to thrive both personally and professionally while contributing to meaningful client outcomes in high-volume RTA claims.
