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- Tasks: Be the friendly voice for customers reporting vehicle incidents and handle claims with care.
- Company: Leading legal and insurance services provider in Liverpool with a supportive culture.
- Benefits: Comprehensive training, employee development, and a hybrid work model.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading legal and insurance services provider in Liverpool is seeking a Customer Service Representative. In this role, you will be the first point of contact for customers reporting vehicle incidents, ensuring empathy and accuracy in handling claims.
You will need strong communication skills, relevant experience in customer service, and the ability to work in a fast-paced environment.
The company offers comprehensive training and a supportive work culture focused on employee development.
Empathetic Claims CSR (Hybrid) in Liverpool employer: Carpenters Group
Contact Detail:
Carpenters Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Claims CSR (Hybrid) in Liverpool
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and culture will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about empathy and clarity, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your relevant experience during the interview. Share specific examples of how you've handled customer issues in the past, especially in fast-paced environments, to demonstrate your capability.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're proactive and gives us a chance to see your application right away. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Empathetic Claims CSR (Hybrid) in Liverpool
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and handle sensitive situations, especially when it comes to vehicle incidents.
Tailor Your Experience: Don’t just list your previous jobs; relate them to the role! We’re looking for relevant customer service experience, so make sure to showcase how your past roles have prepared you for this fast-paced environment.
Be Clear and Concise: In your written application, clarity is key. We appreciate straightforward communication, so keep your sentences clear and to the point. This will show us that you can communicate effectively with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Carpenters Group
✨Show Your Empathy
As an Empathetic Claims CSR, it's crucial to demonstrate your ability to connect with customers. Prepare examples from your past experiences where you handled difficult situations with empathy and understanding. This will show the interviewer that you can provide the compassionate support their customers need.
✨Brush Up on Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you can convey information effectively under pressure.
✨Familiarise Yourself with Claims Processes
While the company offers training, having a basic understanding of the claims process can set you apart. Research common vehicle incident scenarios and how claims are typically handled. This knowledge will not only impress the interviewer but also help you feel more confident during the discussion.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be ready to discuss how you've managed multiple tasks or high-pressure situations in the past. Think of specific examples that highlight your ability to stay organised and efficient while maintaining quality customer service.
