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- Tasks: Manage a caseload of RTA litigated recovery cases and ensure timely claims handling.
- Company: Carpenters Group has over 30 years of experience in legal and insurance services across the UK.
- Benefits: Enjoy hybrid working, 22 days holiday, volunteering days, and wellness support.
- Why this job: Join a diverse team focused on customer success and personal development in a positive work culture.
- Qualifications: Previous experience in customer service and managing RTA litigated recovery cases is preferred.
- Other info: Entry-level position with training opportunities and a dress for your day policy.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Job Purpose
To manage a caseload of RTA litigated recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.
Responsibilities
- Responsible for a high-volume caseload of litigated recovery files, using the firm’s Case Management Systems and the agreed internal procedures and practices
- Ensure that the case management system is used and updated at all times
- Use all communication mediums to ensure that cases are progressed as quickly as practicable
- Progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
- Take a practical but commercial approach to settlements and advising clients as to risks
- Help the team achieve and exceed targets related to monies recovered and lifecycles without compromising the firm’s integrity
- Liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
- Perform to a high level in a target orientated environment
- Undertake any other tasks as deemed relevant and reasonable by the business
Experience and Knowledge
- Previous experience of dealing with customers or other stakeholders in a customer service environment
- Previous experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases. Knowledge of liability issues including Road Traffic Act and Article 75
- Excellent negotiator with strong communication skills
- Competent working with a case management system and good knowledge of MS Office
- Good attention to detail and organisational skills
- Focus on delivering quality service to clients and the firm
About Us
Here at Carpenters, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team delivering insurance and legal service across the UK from seven office locations. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.
Benefits
- 25 days plus bank holidays or day in lieu
- Hybrid working model (in relevant role)
- 2 x Volunteering days to support charitable initiatives
- Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan – claim back dental / physio / optical appointments
- My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions – providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy
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Legal Advisor - Litigation Recoveries employer: Carpenters Group
Contact Detail:
Carpenters Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Advisor - Litigation Recoveries
✨Tip Number 1
Familiarise yourself with the Road Traffic Act and relevant liability issues. Understanding these legal frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the legal field, especially those who work in litigation recoveries. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture at Carpenters Group.
✨Tip Number 3
Brush up on your negotiation skills. Since the role involves advising clients on settlements, being able to showcase your ability to negotiate effectively can set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock caseload management plan. This will show your potential employer that you can handle high volumes of cases efficiently, which is crucial for the role.
We think you need these skills to ace Legal Advisor - Litigation Recoveries
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing RTA litigated recovery cases. Use specific examples that demonstrate your ability to handle a high-volume caseload and your familiarity with case management systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Carpenters Group. Mention how your skills align with their needs, particularly your negotiation skills and attention to detail, which are crucial for maximising recoveries.
Showcase Relevant Experience: When detailing your work history, focus on previous roles where you managed your own caseload or dealt with customer service in a legal context. Highlight any achievements related to claims handling or client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Legal Advisor role.
How to prepare for a job interview at Carpenters Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Legal Advisor - Litigation Recoveries role entails. Familiarise yourself with the key duties and responsibilities, especially around managing RTA litigated recovery cases and using case management systems.
✨Showcase Your Negotiation Skills
As an excellent negotiator is crucial for this position, prepare examples from your past experiences where you've successfully negotiated settlements or managed client expectations. This will demonstrate your ability to handle the practical aspects of the role.
✨Highlight Your Attention to Detail
Given the importance of detail in legal work, be ready to discuss how you ensure accuracy in your caseload management. You might want to share specific instances where your attention to detail made a significant difference in a case outcome.
✨Emphasise Your Customer Service Experience
Since the role involves liaising with clients and other stakeholders, highlight your previous experience in customer service environments. Discuss how you’ve effectively communicated and built relationships with clients to provide timely and professional legal advice.
