At a Glance
- Tasks: Manage RTA recovery cases and deliver quality claims handling.
- Company: Join Carpenters Group, a leading legal and insurance services provider.
- Benefits: Enjoy 25+ days holiday, hybrid working, and wellness support.
- Other info: Diverse culture with excellent training and career growth opportunities.
- Why this job: Make a real impact while developing your legal skills in a supportive environment.
- Qualifications: Customer service experience and strong negotiation skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Legal Adviser (Recoveries and Credit Hire) role at Carpenters Group. This range is provided by Carpenters Group. Your actual pay will be based on your skills and experience – discuss with your recruiter to learn more.
Job Purpose
To manage a caseload of RTA recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.
Key Duties & Responsibilities
- Responsible for a high volume caseload of recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices.
- Ensure that the case management system is used and updated at all times.
- Use all communication mediums to ensure that cases are progressed as quickly as practicable.
- Progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations.
- Identify early those cases where proceedings would be tactically beneficial to litigate and pass to the recoveries Litigation team as soon as possible.
- Take a practical but commercial approach to settlements and advise clients as to risks.
- Help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity.
- Liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed.
- Perform to a high level in a target orientated environment.
- Undertake any other tasks as deemed relevant and reasonable by the business.
Experience & Knowledge
- Previous experience of dealing with customers or other stakeholders in a customer service environment.
- Excellent negotiator with strong communication skills.
- Competent working with a case management system and good knowledge of MS Office.
- Good attention to detail and organisational skills.
- Focus on delivering quality service to clients and the firm.
Diversity & Inclusion
Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About Us
Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.
Benefits
- Minimum 25 days’ holiday plus bank holidays.
- Hybrid working model.
- Holiday buy and sell.
- 2 x Volunteering days to support charitable initiatives.
- Matched Giving – up to £250 matched for personal charity fundraising for a registered charity.
- Medicash cash plan – claim back dental / physio / optical appointments.
- My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools.
- Discounts and cash back on travel and shopping through Medicash extras.
- Life Assurance Scheme (4 × salary).
- Pension scheme.
- Funded driving theory test.
- Active network of Wellbeing Champions – providing mental health support.
- Training and development opportunities.
- Funded social events to connect with your colleagues.
- Dress for your day policy.
Location
Merseyside, England, United Kingdom
Legal Adviser (Recoveries and Credit Hire) in Liverpool employer: Carpenters Group
Carpenters Group is an exceptional employer, offering a dynamic and inclusive work environment in Leeds that prioritises employee well-being and professional growth. With a strong focus on training and development, along with a generous holiday allowance and a hybrid working model, employees are empowered to thrive both personally and professionally while contributing to meaningful client outcomes in high-volume RTA claims.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Adviser (Recoveries and Credit Hire) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Carpenters Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common legal scenarios related to recoveries and credit hire. We want you to showcase your negotiation skills and attention to detail, so role-play with a friend or use mock interviews to get comfortable.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with case management systems and MS Office tools. During the interview, we’ll be keen to hear how you’ve used these in past roles to manage caseloads effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows us that you’re genuinely excited about the opportunity!
We think you need these skills to ace Legal Adviser (Recoveries and Credit Hire) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Legal Adviser role. Highlight your experience with RTA recovery cases and any relevant skills that match the job description. We want to see how you can contribute to our success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with our values at Carpenters Group. Keep it engaging and personal!
Showcase Your Communication Skills:As a Legal Adviser, strong communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. We love candidates who can connect with clients and colleagues alike!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Carpenters Group
✨Know Your Stuff
Make sure you brush up on your knowledge of RTA recovery cases and the relevant legal frameworks. Familiarise yourself with Carpenters Group's approach to claims handling and their case management systems, as this will show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about times when you had to manage expectations or negotiate settlements, and be ready to discuss these experiences.
✨Demonstrate Your Organisational Skills
With a high volume caseload, being organised is crucial. Bring up specific strategies you've used to manage multiple cases efficiently. You might even want to mention any tools or systems you've used to keep track of your workload.
✨Emphasise Teamwork and Collaboration
Carpenters Group values a positive and informal working environment, so highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues or other departments to achieve common goals, especially in a target-oriented setting.
