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- Tasks: Assist customers with vehicle-related incidents and provide empathetic support.
- Company: Leading legal and insurance services provider in the UK.
- Benefits: Hybrid working model, competitive salary, and various employee benefits.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Strong customer service background and excellent communication skills.
- Other info: Opportunity for continuous improvement and career growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading legal and insurance services provider in the UK is seeking a Customer Service Advisor in Birkenhead. In this role, you will be the first point of contact for customers experiencing vehicle-related incidents, ensuring their needs are met with empathy and professionalism. You will validate coverage, assess liability, and manage inquiries while contributing to continuous improvement.
We are looking for candidates with a strong background in customer service and excellent communication skills, offering a hybrid working model and various benefits.
Motor Claims Customer Advisor in Birkenhead employer: Carpenters Group
Contact Detail:
Carpenters Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Customer Advisor in Birkenhead
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experiences where you handled difficult situations or went above and beyond for a customer.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Motor Claims Customer Advisor in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled similar situations in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Motor Claims Customer Advisor role. Share specific examples of how you've provided excellent service and resolved customer issues.
Show Your Empathy: In this role, empathy is key. When writing your application, reflect on times when you’ve gone above and beyond for customers. We want to see that you understand the importance of being there for people during stressful situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Carpenters Group
✨Know Your Stuff
Familiarise yourself with the basics of motor claims and insurance services. Understand common vehicle-related incidents and how they are typically handled. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy
As a Customer Service Advisor, you'll be dealing with customers who may be stressed or upset. Practice responding to hypothetical scenarios where empathy is key. Demonstrating your ability to connect with customers on an emotional level can set you apart from other candidates.
✨Communicate Clearly
Excellent communication skills are crucial for this role. During the interview, focus on articulating your thoughts clearly and concisely. You might want to practice answering common interview questions out loud to ensure you sound confident and coherent.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the role. This shows your interest and helps you gauge if the position is the right fit for you. Consider asking about the team dynamics or how the company measures success in customer service.
