At a Glance
- Tasks: Support debt recovery by managing payment arrangements and liaising with clients and enforcement agents.
- Company: Join Carpenters Group, a diverse and inclusive workplace that values every individual.
- Benefits: Enjoy 25 days holiday, hybrid working, and wellness perks like dental and physiotherapy cash plans.
- Other info: Access training opportunities, social events, and a culture that celebrates diversity.
- Why this job: Make a real difference in debt recovery while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and ability to work both independently and in a team.
The predicted salary is between 25000 - 30000 £ per year.
As part of the Enforcement team, you will play a key role in supporting debt recovery activities. This position combines administrative responsibilities with the proactive management of payment arrangements, ensuring accounts are handled efficiently and professionally. You will liaise with internal teams, clients, and external enforcement agents, including County Court and High Court Bailiffs, delivering a high standard of customer service at all times while helping to maximise recoveries.
Key Duties And Responsibilities
- Monitor payment arrangements, ensuring all payments are received and processed accurately and in a timely manner.
- Proactively chase any overdue or outstanding payments directly with customers.
- Provide clients with clear and accurate statements and receipts for payments received.
- Instruct High Court and County Court Bailiffs where appropriate.
- Respond to bailiff queries and maintain accurate records of reports and updates.
- Review and process incoming post, ensuring timely action is taken.
- Proactively manage and maintain the team’s Court Diary to ensure key deadlines are met.
Experience & Knowledge
- Ability to work independently using your own initiative, while also contributing effectively as part of a team.
- Proactive approach to managing workflows and prioritising tasks.
- Strong communication and interpersonal skills, with good numerical ability.
- High level of attention to detail and accuracy in all aspects of work.
- Ability to build effective working relationships with colleagues, clients, and external partners.
- Strong organisational and time management skills, with the ability to meet deadlines.
- Excellent customer service skills, both written and verbal.
Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
Benefits
- 25 days plus bank holidays or day in lieu.
- Hybrid working model (in relevant role).
- Holiday buy and sell.
- 2 x Volunteering days to support charitable initiatives.
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity.
- Medicash cash plan - claim back dental / physio / optical appointments.
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools.
- Discounts and cash back on travel and shopping through Medicash extras.
- Life Assurance Scheme (4 x salary).
- Pension scheme.
- Funded driving theory test (in relevant role).
- Active network of Wellbeing Champions - providing mental health support.
- Training and development opportunities.
- Funded social events to connect with your colleagues.
- Dress for your day policy.
Debt Recovery Assistant in Birkenhead employer: Carpenters Group
At Carpenters Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Debt Recovery Assistants. With a hybrid working model, generous benefits including 25 days of holiday plus bank holidays, and a strong focus on employee development, we empower our team to thrive both personally and professionally. Our commitment to diversity and wellbeing, alongside unique perks like matched giving for charity fundraising, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Assistant in Birkenhead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Carpenters Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Recovery Assistant in Birkenhead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Carpenters Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Carpenters Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Carpenters Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Carpenters Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Carpenters Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Carpenters Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
