Carpenters Group is seeking a Service Desk Analyst for a 3-month fixed-term contract based at our Birkenhead office. The role provides first line IT support across the organisation, logging, diagnosing and resolving incidents to minimise disruption.
You will handle incidents via phone, email and ITSM tools, escalate when needed, and collaborate with 2nd/3rd line teams. Strong communication and problem-solving skills are essential.
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Contract Service Desk Analyst — Hybrid IT Support in Birkenhead employer: Carpenters Group
Carpenters Group is an excellent employer, offering a dynamic work culture that prioritises employee development and well-being. With a focus on hybrid working, you will enjoy the flexibility to balance your professional and personal life while managing high-impact cases in a supportive environment. The company fosters growth through continuous training and mentorship, making it an ideal place for solicitors looking to advance their careers in personal injury law.
