Hours: Monday to Friday, 08:30-17:30 (1-hour lunch break) 12 month FTC
Location: Exeter, United Kingdom
Experience: Customer service: 2 years (preferred)
Job Description
Are you a driven and enthusiastic individual who enjoys working closely with customers?
Join the award-winning team atCarcomparison Leasingas aCustomer Experience Championand play a key role in delivering outstanding customer service.
About the Role
We are looking for aCustomer Experience Championto join our team and act as the primary point of contact for our customers. In this role, you will consistently exceed customer expectations by delivering outstanding service aligned with business needs, managing communication across multiple channels, and building long-term customer loyalty.
This is a fast-paced, customer-focused role suited to someone who is highly organised, detail-oriented, and passionate about delivering excellence.
About Us
Carcomparison launched in 2018 to meet the rising demand for fast, personal, and competitive car leasing services. We work with dealerships and funders nationwide to bring customers the best car leasing options, taking the hassle out of finding the perfect vehicle. Our award-winning team is proud to have been named'Best Leasing Broker'and consistently exceeds industry standards for customer satisfaction and performance.
At Carcomparison, we work hard, strive for excellence, and still take time to enjoy the journey!
What We Offer You
- Pension Scheme: Scottish Widows Salary Sacrifice
- Employee Assistance Programme
- Exclusive Discounts & Rewards Programme
- Life Assurance x 1 basic salary at no cost to you
- Cycle to Work Scheme
- Eye Care Vouchers
- Long Service Awards
Your key Responsibilities would be:
- Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout
- Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies
- Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed in a timely and professional manner
- Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence
- Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded
- Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment
About you?
- Industry experience? Bonus! But not a deal-breaker – we’re looking for the right attitude and attention to detail.
- Confident communicator who thrives in a fast-paced environment
- Highly organised with the ability to manage multiple priorities effectively
- Positive, proactive, and detail-oriented mindset
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
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Sales Administrator - Exeter employer: Carparison Ltd
At Carparison Leasing, we pride ourselves on being an award-winning employer that values hard work and high aspirations while fostering a supportive and enjoyable work environment. As a National Account Manager in Exeter, you'll benefit from an uncapped bonus scheme, comprehensive training, and a commitment to employee growth, all within a diverse and inclusive culture that prioritises customer satisfaction and long-term partnerships. Join us to take your career to the next level in a dynamic and rewarding setting.
