At a Glance
- Tasks: Manage customer journeys and deliver exceptional service in a fast-paced environment.
- Company: Join the award-winning Carparison Leasing team focused on customer satisfaction.
- Benefits: Enjoy competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Be a Customer Experience Champion and make a real impact on customer loyalty.
- Qualifications: Looking for a positive attitude and strong communication skills; experience is a bonus!
The predicted salary is between 25110 - 30690 £ per year.
Location: Exeter
Salary: Up to £29,556.52 per year
Hours: Monday to Friday, 08:30-17:30 (1-hour lunch break)
12 month FTC
Are you a driven and enthusiastic individual who enjoys working closely with customers? Join the award-winning team at Carparison Leasing as a Customer Experience Champion and play a key role in delivering outstanding customer service.
About the Role
We are looking for a Customer Experience Champion to join our team and act as the primary point of contact for our customers. In this role, you will consistently exceed customer expectations by delivering outstanding service aligned with business needs, managing communication across multiple channels, and building long-term customer loyalty. This is a fast-paced, customer-focused role suited to someone who is highly organised, detail-oriented, and passionate about delivering excellence.
About Us
Carparison launched in 2018 to meet the rising demand for fast, personal, and competitive car leasing services. We work with dealerships and funders nationwide to bring customers the best car leasing options, taking the hassle out of finding the perfect vehicle. Our award-winning team is proud to have been named 'Best Leasing Broker' and consistently exceeds industry standards for customer satisfaction and performance. At Carparison, we work hard, strive for excellence, and still take time to enjoy the journey!
What We Offer You
- Car Benefit Scheme
- 25 Days Holiday (plus bank holidays)
- Pension Scheme: Scottish Widows Salary Sacrifice
- Employee Assistance Programme
- Exclusive Discounts & Rewards Programme
- Life Assurance x 1 basic salary at no cost to you
- Ongoing Training & Career Progression Opportunities
- Cycle to Work Scheme
- Eye Care Vouchers
- Long Service Awards
Your key Responsibilities would be:
- Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout.
- Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies.
- Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed in a timely and professional manner.
- Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence.
- Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded.
- Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment.
About you?
- Industry experience? Bonus! But not a deal-breaker – we’re looking for the right attitude and attention to detail.
- Confident communicator who thrives in a fast-paced environment.
- Highly organised with the ability to manage multiple priorities effectively.
- Positive, proactive, and detail-oriented mindset.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Sales Administrator - Exeter employer: Carparison Leasing
Carparison is an exceptional employer located in Exeter, offering a dynamic work environment where your contributions are valued and rewarded. With a strong focus on employee growth, we provide comprehensive training, genuine career progression opportunities, and an uncapped commission structure that allows you to maximise your earnings. Our commitment to integrity, respect, and a supportive culture ensures that every team member feels like an integral part of our success story.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator - Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carparison Leasing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carparison Leasing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator - Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carparison Leasing:Your cover letter is your chance to shine! Tell us why you want to work at Carparison Leasing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carparison Leasing!
How to prepare for a job interview at Carparison Leasing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
