At a Glance
- Tasks: Deliver exceptional customer service and solve problems for clients.
- Company: Join Carousel, a leading logistics company with a supportive culture.
- Benefits: Starting salary of £27,802.12, remote work, and career development opportunities.
- Other info: Enjoy flexible working, paid overtime, and a positive team environment.
- Why this job: Make a real impact by building relationships and enhancing client experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 32447 - 39657 £ per year.
Remote Working | £27,802.12 Starting Salary | 37.5 Hours per Week | Paid Weekend Overtime | Career Development
Join Carousel as a Client Services Advisor
Are you passionate about delivering great customer service?
Do you enjoy solving problems, building strong relationships and making sure customers receive the best possible experience?
- We’re looking for a proactive and enthusiastic
- Client Services Advisor to join our Client Services team at
- Carousel Logistics, part of the DANX Carousel Group
- This is a predominantly home-based role
- , giving you the flexibility of remote working, with the option to work from our
Sittingbourne office or one of our Midlands offices if you prefer.
As part of a leading pan-European critical service logistics business operating across 10 countries, you’ll join a growing international organisation where great service, personal development and making a difference are genuinely valued.
What You’ll Be Doing
As a Client Services Advisor, you’ll be a key point of contact for our clients and suppliers, taking ownership of enquiries and ensuring they receive a professional, proactive and positive experience.
No two days are exactly the same.
You’ll solve problems, manage client relationships, work closely with colleagues across the business and help ensure we consistently deliver the high standards our clients expect.
- Your Key Responsibilities Will Include
- Delivering service excellence and a consistently positive experience for our clients.
- Taking ownership of client enquiries from initial contact through to resolution.
- Resolving operational issues quickly and effectively, while keeping clients proactively informed.
- Working to achieve first-contact resolution wherever possible.
- Ensuring agreed client service levels (SLAs) are consistently achieved.
- Building strong and trusted relationships with clients and internal teams.
- Investigating and resolving internal invoice queries to help ensure clients are billed accurately.
- Identifying opportunities to improve processes, service, efficiency and cost.
- Going the extra mile to find solutions and deliver the best possible outcome for our clients.
- What We’re Looking For
We’re looking for someone who genuinely cares about providing excellent service and enjoys taking ownership and getting things done.
You’ll be organised, confident communicating with different people and comfortable working in a busy environment where priorities can change quickly.
- Ideally, You’ll Bring
- Customer service experience gained within a fast-paced logistics environment.
- Experience of proactively managing client or customer relationships.
- Excellent verbal and written communication skills.
- Strong organisational and prioritisation skills.
- A proactive, solutions-focused approach to problems.
- The confidence to take ownership of issues and see them through to resolution.
- A positive, energetic and collaborative approach.
- A genuine desire to deliver an excellent client experience.
- Salary, Hours & Benefits
We want our people to feel rewarded and supported. In return for your contribution, you’ll receive:
- Starting basic salary of £27,802.12 per annum, with opportunities to increase over time through a salary scale based on experience and performance.
- 37.5 hours per week
- Weekend overtime rota, providing opportunities to earn additional pay alongside your basic salary.
- Remote working, with the option to work from one of our offices.
- 24 days' annual leave plus Bank Holidays.
- Your birthday off, plus one additional day off each year.
- Health Cash Plan Scheme.
- Company discount portal.
- Auto-enrolment pension scheme.
- Company events.
- Training and development opportunities.
- Opportunities to develop and progress your career within a growing international organisation.
Our Values
Everything we do at Carousel is underpinned by three core values
Ownership
We empower our people to take responsibility, make decisions and deliver successful results against clear objectives.
Learning
We encourage everyone to develop, grow, share knowledge, ask questions and learn from experience.
Caring
We look out for each other and show genuine respect for our clients, colleagues, families, partners and the wider community.
Why Join Carousel?
At Carousel, you won’t simply be answering client queries.
You’ll have the opportunity to take ownership, solve problems, build relationships and make a genuine difference to the service our clients receive.
You’ll be joining a supportive team within a successful and growing European logistics organisation, with the flexibility of remote working, the opportunity to earn additional pay through our weekend overtime rota, and genuine opportunities to develop your skills and progress your career.
If you’re passionate about great service, enjoy solving problems and want to be part of a business where your contribution matters, we’d love to hear from you.
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Client Services Advisor employer: Carousel Logistics
Carousel Logistics is an exceptional employer that values great service, personal development, and making a difference. With the flexibility of remote working and opportunities for career progression within a supportive team, employees can thrive in a dynamic environment where their contributions are genuinely appreciated. Enjoy competitive benefits, including a starting salary of £27,802.12, paid weekend overtime, and a commitment to employee growth in a leading pan-European logistics business.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carousel Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carousel Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carousel Logistics:Your cover letter is your chance to shine! Tell us why you want to work at Carousel Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carousel Logistics!
How to prepare for a job interview at Carousel Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
