Airside Team Leader in Birmingham

Carousel is looking for a hands-on and proactive Airside Team Leader to support our night operations at Birmingham Airport.

This is an exciting opportunity for someone with airside experience who thrives in a fast-paced operational environment, enjoys leading a team and understands the importance of safety, accuracy and working to tight deadlines.

What You'll Be Doing

As our Airside Team Leader, you'll take responsibility for supervising operational activities and supporting your team to deliver a safe, efficient and compliant service throughout our night operations.

You’ll Be Responsible For

• Leading by example - supervising airside operational activities and taking a hands-on approach to supporting, guiding and developing your team.
• Promoting a safe working environment - ensuring all team members follow health and safety regulations, Birmingham Airport bylaws and company procedures.
• Keeping operations on track - monitoring workflows to ensure tasks are completed accurately, efficiently and within the required timeframes.
• Supporting aircraft turnaround - overseeing the loading and unloading of aircraft, ensuring service times and operational deadlines are met.
• Driving performance - monitoring operational KPIs and service levels, making effective use of available resources to achieve business and customer requirements.
• Working collaboratively - acting as a key link between the night Airside Manager, Warehouse Manager and operational teams to maintain clear communication and a smooth flow of work.
• Supporting training and development - helping team members build their skills, knowledge and confidence across airside operations and the use of relevant ground support equipment.
• Maintaining accurate handovers - ensuring nightly handover reports and operational updates are completed accurately for internal teams and clients.
• Responding to operational challenges - identifying issues, supporting solutions and helping the team maintain service standards in a time-critical environment.

What We're Looking For

We're looking for someone who understands the demands of a busy airside environment and has the confidence, practical knowledge and leadership skills to keep operations running effectively.

You’ll Ideally Bring

• Previous experience working in a busy airside environment, with a sound understanding of airside operations.
• Experience supervising operational teams, with a hands-on approach to leadership.
• The ability to work to tight schedules and prioritise tasks in a fast-paced environment.
• Strong teamwork and communication skills, with the ability to work closely with colleagues across different operational areas.
• Excellent customer relationship skills and an understanding of the importance of meeting client expectations.
• The ability to work at pace while maintaining accuracy and attention to detail.
• The ability to understand written English, including operational instructions, numbers and written information.
• A proactive approach to health and safety, compliance and operational standards.
• The ability to motivate others, address challenges and help ensure deadlines are consistently achieved.

It Would Be Great If You Also Have

Experience or knowledge in any of the following areas would be an advantage:

• Aircraft weight and balance.
• Train the Trainer qualifications or experience delivering practical training on ground support equipment (GSE).
• IATA Dangerous Goods by Air training.
• ITSF sortation systems.
• Completing nightly operational handover reports for internal teams and clients.
• X-ray screening and securing freight for air transport.

Don't worry if you don't have every desirable skill. We're interested in people who bring relevant experience, a willingness to learn and the right approach to leading a team.

Why Carousel?

At Carousel, we specialise in time-critical logistics - delivering solutions for customers where speed, precision, reliability and exceptional service really matter.

We're an ambitious and growing organisation, and this role offers the opportunity to play a key part in that growth. You'll have the chance to develop new markets, build significant customer relationships and directly influence our commercial success in the UK.

Salary & Benefits

Role

• 40 hours per week (18:00 - 02:00hrs)
• Salary £29,598.40 (with up to £3,500 per year night allowance)
• 24 days' annual leave plus Bank Holidays
• Your birthday off
• No Questions Asked Day
• Health Cash Plan Scheme
• Company discount scheme
• Free on site parking

Our Values

• Ownership - We are empowered to take responsibility for delivering successful results against clear objectives.
• Learning - We strive to become better, embracing opportunities to develop and grow. We willingly share our knowledge, ask questions and learn from mistakes.
• Caring - We look out for each other and show a deep respect for our customers, colleagues, families, partners and our wider community.

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