Implementation & Delivery Manager

Implementation & Delivery Manager – Rapid-growth FinTech AI Platform – London / Hybrid – Highly competitive salary We have an incredible opportunity for an experienced Implementation and Delivery Manager, with a FinTech background, experience in onboarding and exceptional communication and interpersonal skills, to join a fantastic Fintech AI Platform as soon as possible.The Opportunity: This is the perfect opportunity to join an immediately successful fintech, in a crucial role that is intrinsic to ensuring ongoing success. The Implementation and Delivery Manager will undertake a hands-on delivery role in a small, senior team. You will run several concurrent implementations end-to-end, be the client’s key point of contact and own the journey from signed contract to go-live.Working closely with the Sales and Engineering teams, you will be the voice of delivery internally, feeding back what you learn onsite into product, connectivity and the go-live playbook.We’re looking for individuals who have a proven track record of running multiple concurrent implementation projects within treasury, payments, banking or finance software to corporate clients. You will be comfortable dealing with senior-level finance professionals (Treasurers, Controllers and CFOs) and will proactively own outcomes, not tickets – you would rather fix the playbook than repeat a workaround.Key responsibilities as the Implementation and Delivery Manager will include: Implementation delivery – running implementations end-to-end, leading the discovery, coordinating the connectivity, configuring accounts, and owning go-live readinessProject governance – maintaining a clear plan, running weekly client project calls and internal delivery stand-ups, controlling scope against what was sold and tracking implementation revenue milestonesManaging client relationships – acting as the trusted point of contact from contract signature to steady state, training users, producing the client-specific runbooks and handover pack and identifying expansion opportunitiesInternal coordination and improvement – challenging gaps in scope or assumptions before kick-off, feeding product gaps, connectivity issues or recurring issues back to Engineering and Product, owning and improving the implementation playbook and contributing delivery content to RFP responses and client due diligenceAI delivery – mapping client’s current workflows and designing automation, starting with automations that deliver early, visible wins; helping finance teams to build trust in agent-driven workAnd more! What we’re looking for:Demonstrable experience implementing or delivering treasury, payments, banking or finance software to corporate clients – c4+ yearsExperience working at a TMS or bank implementing for enterprise clients is highly advantageousWorking knowledge of corporate treasury, FX and investments, intercompany and in-house bankingExperience onboarding bank connectivitySolid track record of running multiple concurrent implementation / delivery projectsExcellent written and spoken communication skillsExperience liaising with senior-level financial professionalsExposure to ERP integrations and accounting close processes is beneficialExperience of, or keen interest in, AI, AI-assisted or agent-driven workflows is desirableHands-on experience of configuration, data mapping and UATCalm approach – calm under go-live pressureGood business acumen with an entrepreneurial spiritAbility and desire to work in a fast-paced, rapid-growth environmentHighly ambitious, driven and focusedInterested in this fantastic opportunity? If this role is of interest to you and you have the implementation / delivery experience we’re looking for, we’d love to hear from you! Please submit your CV as soon as possible, quoting ‘AE – FinTech Implementation and Delivery Manager’Follow us on LinkedIn.