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- Tasks: Lead a dynamic team in delivering exceptional customer service at a prestigious corporate hospitality venue.
- Company: Join a world-class, 5* corporate hospitality provider in the heart of Central London.
- Benefits: Enjoy competitive salary, bonuses, team outings, and discounts with luxury brands.
- Why this job: Be part of a supportive culture with genuine career progression and opportunities for personal growth.
- Qualifications: Experience in 5* hospitality or luxury brands and strong leadership skills are essential.
- Other info: Work in stunning offices with a focus on maintaining high standards and client satisfaction.
The predicted salary is between 24000 - 42000 £ per year.
A fantastic opportunity for a driven and service-led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world-class, 5* corporate hospitality provider based in Central London.
The Front of House Team Leader / Assistant Business Manager will support the business centre’s Business Manager, ensuring a high standard of service is provided to clients at all times.
Ideally, you will have worked in a 5* hospitality or luxury brand environment. Your professional, driven and client-focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5* customer service-based role, is what we’re looking for.
What’s on offer?
- Genuine career progression
- Competitive salary
- Generous and target achievable bonuses
- Employee Assistance Programme
- Annual weekend getaway
- Monthly team nights out
- Discounts with luxury brands across London
Key responsibilities as the Team Leader / Assistant Business Manager include:
- Assisting the Business Manager in the day-to-day running of the building
- Ensuring exceptional customer service is provided to all clients at all times
- Dealing with any client queries and attending client meetings if needed
- Inspiring, motivating and leading your team
- Taking a hands-on approach, undertaking team duties as needed
- Taking on Business Manager responsibilities in their absence
- Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated
- Assisting in the recruitment of team members
- Conducting daily walk rounds to ensure every aspect of the building is to the highest standards
- Assisting the Finance Department as needed
What we’re looking for:
- Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world-class levels of service
- Experience in a 5* service or luxury retail/brand role is essential
- Highly organised nature
- Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way
- Ability to build strong relationships at all levels of the business
- Demonstrable supportive and nurturing leadership qualities
- Proactive problem-solving skills and excellent attention to detail and accuracy
- Well presented, professional and motivated
If this sounds like the role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP.
Front of House Team Leader employer: Carousel Consultancy
Contact Detail:
Carousel Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Network within the hospitality industry, especially with professionals who have experience in 5* environments. Attend industry events or join relevant online groups to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Research the company thoroughly before your interview. Understand their values, mission, and the specific services they offer. This will not only help you tailor your responses but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 3
Prepare examples from your past experiences that showcase your leadership skills and ability to deliver exceptional customer service. Be ready to discuss how you've motivated teams and handled challenging situations in a client-facing role.
✨Tip Number 4
Dress professionally and maintain a polished appearance for your interview. First impressions matter, especially in the hospitality sector, so ensure you reflect the high standards expected in a 5* environment.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality or luxury brands, especially any supervisory roles. Use specific examples that demonstrate your exceptional customer service skills and leadership qualities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of the Front of House Team Leader position. Be sure to express your enthusiasm for providing world-class service.
Highlight Key Skills: In your application, emphasise your strong communication skills, ability to build relationships, and problem-solving abilities. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a client-facing role.
How to prepare for a job interview at Carousel Consultancy
✨Showcase Your Customer Service Skills
As a Front of House Team Leader, exceptional customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for a client or resolved a challenging situation effectively.
✨Demonstrate Leadership Qualities
Highlight your supervisory experience by discussing how you've motivated and inspired your team in previous roles. Use anecdotes that illustrate your ability to nurture talent and lead by example.
✨Familiarise Yourself with the Company
Research the company’s values and their approach to corporate hospitality. Understanding their brand will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare scenarios where you successfully managed client queries or improved team performance, as these will demonstrate your proactive approach.
