At a Glance
- Tasks: Lead a dynamic team in delivering 5* customer service at a prestigious corporate hospitality venue.
- Company: Join a world-class corporate hospitality provider in the heart of Central London.
- Benefits: Competitive salary, bonuses, discounts with luxury brands, and team nights out.
- Other info: Immediate start available for a motivated individual ready to shine.
- Why this job: Make a real impact in a luxury environment with genuine career progression opportunities.
- Qualifications: Experience in 5* hospitality or luxury brands and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a driven and service led individual, with exceptional standards of customer service and experience as a Hospitality or FOH Team Leader / Supervisor, to join a world class, 5* corporate hospitality provider based in Central London.
The Corporate Reception / Hospitality FOH Team Leader will support the Business Centre Manager, ensuring a high standard of service is provided to clients at all times. Ideally, you will have worked in a 5* hospitality, luxury brand or premium real estate environment. Your professional, driven and client focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5* customer service based role, is what we’re looking for.
What’s on offer?
- Genuine career progression
- Competitive salary
- Discretionary bonus
- Employee Assistance Programme
- Team nights out
- Discounts with luxury brands across London
Key responsibilities as the Corporate Reception / Hospitality FOH Team Leader will include:
- Being the right-hand support to the Business Centre Manager and supporting in the day-to-day running of the 5* building
- Ensuring exceptional customer service is provided to all clients at all times
- Dealing with any client queries and attending client meetings if needed
- Inspiring, motivating and leading your Reception / Front of House team
- Taking a hands-on approach, undertaking team duties as needed
- Taking on Business Centre Manager responsibilities in their absence
- Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated
- Assisting in the recruitment of team members
- Conducting daily walk rounds to ensure every aspect of the building is to the highest standards
- Assisting the Finance Department as needed
What we’re looking for:
- Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of client service
- Experience in a 5* service, luxury hospitality, high-end retail/brand or real estate environment is desired
- Highly organised nature
- Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way
- Ability to build strong relationships at all levels of the business
- Demonstrable supportive and nurturing leadership qualities
- Proactive problem-solving skills and excellent attention to detail and accuracy
- Well presented, professional and motivated
- Available imminently and able to commit to a Temp to Perm opportunity
Corporate Reception / Hospitality FOH Team Leader employer: Carousel Consultancy Ltd
Carousel Consultancy Ltd is an exceptional employer, offering a dynamic work environment in the heart of the City of London. With a strong focus on employee growth and development, we provide our team with opportunities to enhance their skills while enjoying a competitive salary and a hybrid working model that promotes work-life balance. Join us to be part of a collaborative culture that values innovation and client satisfaction in the wealth management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Reception / Hospitality FOH Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this is a 5* corporate hospitality role. Be ready to showcase your exceptional customer service skills and how you can lead a team effectively.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment. Make sure you look sharp and professional when you go for interviews or networking events.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of fantastic opportunities waiting for you, and applying directly can give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Corporate Reception / Hospitality FOH Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 5* hospitality or luxury brand experience, as well as any supervisory roles you've held. We want to see how you fit into our world-class team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and leadership. Share specific examples of how you've inspired and motivated teams in previous roles. Let us know why you're the perfect fit for this position!
Showcase Your Communication Skills:Since this role involves liaising with clients and team members, make sure your written application showcases your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at Carousel Consultancy Ltd
✨Know Your 5* Standards
Before the interview, brush up on what 5* hospitality truly means. Research the company’s values and service standards. Be ready to discuss how your previous experiences align with these high expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your supervisory experience.
✨Client-Centric Mindset
Be prepared to talk about your approach to customer service. Have anecdotes ready that highlight your ability to handle client queries and ensure satisfaction, especially in a luxury setting.
✨Dress to Impress
Since this role is in a corporate hospitality environment, make sure you dress professionally. First impressions matter, so opt for smart attire that reflects the luxury brand image of the company.
