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- Tasks: Lead a dynamic team in delivering exceptional client service at a prestigious 5* hospitality venue.
- Company: Join a world-class corporate hospitality provider in the heart of Central London.
- Benefits: Enjoy a competitive salary, bonuses, and discounts with luxury brands.
- Why this job: Make a real impact in a luxury environment while advancing your career.
- Qualifications: Experience in 5* hospitality or luxury brands and strong leadership skills required.
- Other info: Genuine progression opportunities and a vibrant team culture await you.
The predicted salary is between 30000 - 38000 £ per year.
Fantastic opportunity for the right individual with 5* hospitality, luxury brand or real estate experience. Supervisory / Team Leader experience is essential.
We have a fantastic opportunity for a driven and service-led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world-class, 5* corporate hospitality provider based in Central London.
The Front of House Team Leader / Assistant Centre Manager will support the Centre Manager, ensuring a high standard of service is provided to clients at all times. Ideally, you will have worked in a 5* hospitality, luxury brand or real estate environment. Your professional, driven and client-focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5* customer service-based role is what we’re looking for.
What’s on offer?
- Genuine career progression
- Competitive salary
- Discretionary bonus
- Employee Assistance Programme
- Team nights out
- Discounts with luxury brands across London
Key responsibilities as the Team Leader / Assistant Centre Manager include:
- Assisting the Centre Manager in the day-to-day running of the 5* building
- Ensuring exceptional customer service is provided to all clients at all times
- Dealing with any client queries and attending client meetings if needed
- Inspiring, motivating and leading your team
- Taking a hands-on approach, undertaking team duties as needed
- Taking on Business Manager responsibilities in their absence
- Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated
- Assisting in the recruitment of team members
- Conducting daily walk rounds to ensure every aspect of the building is to the highest standards
- Assisting the Finance Department as needed
What we’re looking for:
- Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world-class levels of client service
- Experience in a 5* service, luxury retail/brand or real estate environment is desired
- Highly organised nature
- Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way
- Ability to build strong relationships at all levels of the business
- Demonstrable supportive and nurturing leadership qualities
- Proactive problem-solving skills and excellent attention to detail and accuracy
- Well presented, professional and motivated
If this sounds like the role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP.
Client Services / Front of House Team Leader - 5* Corporate Hospitality in City of London employer: Carousel Consultancy Ltd
Contact Detail:
Carousel Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services / Front of House Team Leader - 5* Corporate Hospitality in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and luxury sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions specific to client services and team leadership. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for exceptional service and leadership shine through. Remember, they’re looking for someone who fits their culture as much as their skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our fantastic team!
We think you need these skills to ace Client Services / Front of House Team Leader - 5* Corporate Hospitality in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your supervisory experience and any roles in 5* hospitality or luxury brands to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've provided exceptional customer service and led teams in previous positions.
Show Off Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through, especially your passion for client service and team leadership.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Carousel Consultancy Ltd
✨Know Your 5* Service Standards
Before the interview, brush up on what exceptional customer service looks like in a 5* environment. Be ready to share examples from your past experiences that demonstrate your understanding of luxury service and how you’ve implemented these standards in your previous roles.
✨Showcase Your Leadership Skills
As a Team Leader, it’s crucial to highlight your supervisory experience. Prepare specific examples of how you've motivated and nurtured your team in the past. Think about challenges you faced and how you resolved them while maintaining team morale.
✨Be Client-Focused
This role is all about client interaction, so be prepared to discuss how you handle client queries and ensure satisfaction. Share stories that illustrate your proactive problem-solving skills and your ability to build strong relationships with clients.
✨Dress to Impress
First impressions matter, especially in a corporate hospitality setting. Make sure you’re well-presented and professional for the interview. This not only shows respect for the interviewers but also reflects the high standards expected in the role.
