At a Glance
- Tasks: Be the go-to person for all facilities issues and ensure smooth operations.
- Company: Join a successful organisation in East London with a vibrant team culture.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Work in a fast-paced setting with a focus on teamwork and support.
- Why this job: Make a real difference by providing top-notch customer service in a dynamic environment.
- Qualifications: Experience in facilities helpdesk roles and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced Facilities Helpdesk Executive, with excellent communication skills and experience utilising CAFM (Computer-Aided Facilities Management software), to join the Building Services team of a well-established and highly successful organisation in East London.
The Facilities Helpdesk Executive will be the central point of contact for all internal and external clients needing to report issues across the site. You will be responsible for ensuring all faults, enquiries and service requests are logged, prioritised and resolved efficiently. The role is office-based and requires flexibility to work across a 7-day week (including weekends and bank holidays).
Key responsibilities:
- Key point of contact for all guests (clients, visitors and internal staff) via phone, email and in-person
- Proactively logging, prioritising and managing all reactive, planned and statutory jobs in the CAFM system
- Logging faults, managing jobs, chasing completions, escalating delays and supporting the achievement of SLAs and KPIs
- Maintaining all records and files, ensuring all documentation, reports and compliance materials are correctly saved and tracked
- Supporting monthly compliance audits, preparing documentation and supporting actions
- Producing regular reports
- Supporting event-based facilities requirements including equipment set up
- Raising purchase orders for the team and external contractors
- Maintaining all databases and online systems accurately and in a timely manner
- General departmental administration
What we’re looking for:
- Demonstrable experience providing facilities helpdesk / administration support in a customer-facing, fast-paced role
- Experience using CAFM system (ideally MRI Evolution)
- Experience logging, categorising, assigning and tracking reactive, planned and statutory building services jobs (or similar)
- Impeccable communication skills
- Desire to provide excellent levels of customer service at all times
- Accurate database skills
- Personable, welcoming, proactive and professional nature
- IT literate with strong MS Office
- Ability to learn and adapt to new systems quickly and efficiently
- Accurate attention to detail
- Available to work flexibly across a 7-day week (including weekends and bank holidays)
If you are interested in this opportunity and you have the skills and experience required, please submit your CV immediately, quoting “LP – FM Helpdesk Executive - London”.
Facilities Helpdesk Executive in London employer: Carousel Consultancy Ltd Careers
Join a dynamic national membership organisation in the heart of Central London, where your expertise as a Governmental Affairs and Policy Researcher will be valued and impactful. With a supportive work culture that prioritises professional growth, you will benefit from a competitive salary, company pension, and private medical insurance, all while engaging with key stakeholders and representing the organisation at significant events. This role offers a unique opportunity to contribute to meaningful policy discussions in a vibrant city, making it an excellent choice for those passionate about governmental affairs.
Contact Details:
Carousel Consultancy Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carousel Consultancy Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carousel Consultancy Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Helpdesk Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carousel Consultancy Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Carousel Consultancy Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carousel Consultancy Ltd Careers!
How to prepare for a job interview at Carousel Consultancy Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
