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- Tasks: Lead and support a dynamic team of Employee Support Advisors.
- Company: Join Caroola, a top player in payroll and tax services with 20 years of excellence.
- Benefits: Enjoy hybrid work, generous leave, gym memberships, and health programs.
- Why this job: Be part of a supportive culture that values career growth and employee well-being.
- Qualifications: Strong problem-solving skills and experience in customer service and team management required.
- Other info: Opportunity to work with a renowned brand in the umbrella payroll industry.
The predicted salary is between 36000 - 60000 £ per year.
At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services. Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering first-class service to the Agile Workforce, including freelancers and contractors. With 20 years of experience as a leading umbrella payroll provider, Parasol has built a award winning reputation in the market. We successfully partnered with recruitment agencies across the globe, ensuring reliable and efficient payroll solutions for the dynamic workforce. We are currently looking to recruit a motivated and people driven team leader to support our employee support teams. Reporting to the Head of Contact Support, you will be responsible for managing a diverse team of Employee Support Advisors in providing support and guidance to our umbrella employee base. Ensuring that team members have the necessary tools, resources and knowledge to meet defined targets. Role and Responsibilities Manage the performance of the Employee Support Team …
Employee Suppport Team Leader employer: Caroola Accountancy
Contact Detail:
Caroola Accountancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Suppport Team Leader
✨Tip Number 1
Familiarize yourself with the umbrella payroll industry and the specific services offered by Caroola and Parasol. Understanding the nuances of this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your experience in managing teams, especially in fast-paced environments. Be prepared to share specific examples of how you've successfully led teams, improved performance, and handled customer service challenges.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've effectively resolved issues within a team setting. This will illustrate your ability to manage complaints and implement changes based on feedback.
✨Tip Number 4
Emphasize your commitment to personal development and team growth. Discuss any relevant training or coaching experiences you've had, as well as your approach to supporting the career development of others.
We think you need these skills to ace Employee Suppport Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Employee Support Team Leader position at Caroola. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing teams and providing high-quality customer service. Use specific examples that demonstrate your problem-solving skills and ability to build strong stakeholder relationships.
Showcase Leadership Skills: Make sure to illustrate your leadership capabilities in your application. Discuss any previous roles where you managed a team, developed staff, or implemented changes based on feedback. This will show that you are well-suited for the team leader role.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work at Caroola and how your values align with their mission of providing excellent support to the Agile Workforce.
How to prepare for a job interview at Caroola Accountancy
✨Showcase Your Leadership Skills
As a team leader, it's crucial to demonstrate your ability to manage and motivate a diverse team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and performance management strategies.
✨Highlight Problem-Solving Abilities
Given the role's emphasis on strong problem-solving skills, be ready to discuss specific challenges you've faced in previous positions and how you resolved them. This will showcase your critical thinking and adaptability.
✨Emphasize Customer Service Experience
Since the position involves liaising with customers and clients, share your experiences that highlight your high-level customer service skills. Discuss how you've built and maintained strong stakeholder relationships in fast-paced environments.
✨Prepare for Change Management Questions
The role requires managing change effectively. Be prepared to discuss instances where you've implemented changes based on feedback or legislative requirements, and how you ensured consistency and transparency during those transitions.
