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- Tasks: Lead and develop a team of Field Service Engineers in delivering top-notch service.
- Company: Join a global leader in laboratory equipment with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: 4+ years in service management with strong leadership and communication skills.
- Other info: Dynamic role with a focus on safety, quality, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As a Field Service Manager, you will lead and develop a team of Field Service Engineers responsible for delivering, installing, maintaining, and repairing equipment used in a laboratory environment. In this role, you will drive customer satisfaction, team development, process optimisation, and business growth while ensuring quality.
Key Responsibilities
- Lead, recruit, motivate, and develop a team of Field Service Engineers.
- Build technical expertise and capability through structured training, mentoring, and individual development plans.
- Foster a customer-centric culture and energise the team to achieve goals.
- Oversee end-to-end field service delivery, including installations, preventative maintenance, and repair services.
- Manage escalations, prioritise resources, and ensure timely, accurate resolution of customer issues.
- Facilitate team meetings, share best practices, and continuously improve service workflows.
- Ensure quality system procedures and standards are adhered to at all times.
- Partner with commercial teams to identify new service opportunities and deliver profitable solutions.
- Support service revenue growth, ensuring KPIs such as revenue, response/repair time, and customer satisfaction are achieved.
- Ensure all service activities meet safety standards, regulatory requirements, and company policies.
- Promote a culture of safety and wellbeing within the team.
- Drive P&L performance in line with plan/budgetary requirements.
- Partner with sales and service leadership to align service strategies with business objectives.
Qualifications & Experience
- Requires 4+ years of experience in a service environment, including leading a team.
- Demonstrated success in growing service revenue and achieving operational targets.
- Experience working in a global organisation preferred.
- Strong customer communication and interpersonal skills.
- Proven ability to build and lead high-performance teams.
- Analytical, problem-solving mindset with a focus on process improvement.
- Excellent written, oral, and presentation skills.
- Proficiency in Microsoft Office (PowerPoint, Word, Excel).
UK Service Manager in Waterlooville employer: Caron Scientific (formerly Bigneat Ltd)
Contact Detail:
Caron Scientific (formerly Bigneat Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Service Manager in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your experience aligns with their goals. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you’ve motivated teams, improved processes, or resolved customer issues in the past. This will demonstrate that you’re not just a fit for the role, but a potential game-changer for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace UK Service Manager in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in leading teams, driving customer satisfaction, and any relevant technical expertise. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service management and how you can contribute to our team. Don’t forget to mention specific achievements that demonstrate your ability to grow service revenue and improve processes.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects your written skills. Keep it clear, concise, and professional. We love seeing candidates who can articulate their thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Caron Scientific (formerly Bigneat Ltd)
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Understand the equipment used in laboratory environments and be ready to discuss how you've led teams in similar settings. This shows you're not just a people manager but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you motivated your team or improved their performance. This will demonstrate your ability to foster a customer-centric culture and drive team success.
✨Be Customer-Focused
Since customer satisfaction is key, come prepared with stories that illustrate how you've handled customer issues in the past. Discuss how you prioritised resources and resolved escalations effectively. This will show that you understand the importance of customer relationships.
✨Emphasise Process Improvement
Think about times when you've optimised workflows or improved service delivery. Be ready to discuss your analytical mindset and how it has led to better operational targets. This will align well with their focus on continuous improvement and achieving KPIs.
