At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and beverage experiences.
- Company: Join the dynamic team at Carnoustie Golf Links, known for its hospitality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Embrace a culture of teamwork and continuous learning.
- Why this job: Be part of a fun environment where your leadership makes a real difference.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
An exciting new vacancy has become available as a Food and Beverage Supervisor, working across The Rookery Restaurant and our new bar located in the centre of Carnoustie - Maxi's. This is a permanent position, working 2,080 hours per annum (an average of 40 hours per week), Monday-Sunday. In this position, evening and weekend work will be expected.
The role of Supervisor works with the Food and Beverage Management Team to aid in the responsibility of day-to-day supervision of the agreed standard of service for Carnoustie Golf Links. The Supervisor will take the lead on creating a vibrant and engaging experience for our customers. They will also lead the team, ensuring a high level of service and customer satisfaction is met.
Key duties of this role include, but are not limited to:
- To pro-actively manage the day-to-day food and beverage operation.
- Ensuring all stock is ordered, liaising with the restaurant manager and food and beverage controller.
- Leading the team, which includes (but is not limited to): rotas, on-shift duties, appraisals, 1-2-1’s, absence management, recruitment, standard operating procedures, maintenance planning, budgets and all other relevant duties to the daily running of shifts.
- To supervise shifts, supervising the Front of House team with a positive motivational approach.
- Ensure first-class quality service in all areas of the department.
- Ensure daily staff briefings are being conducted on your shift.
- Support the Food and Beverage Servers in handling all positive and negative guest feedback.
- Considering prevention, recovery and investigation of any customer complaints.
- Anticipate guests’ needs wherever possible and promote hospitality within the business, enhancing guest satisfaction.
- Carry out quality training and coaching with Food and Beverage Servers in a systematic and professional manner.
- Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene.
- Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times.
- Greet customers, make suggestions, present and answer questions on the menu.
- Take orders through the POS system.
- Prepare the bills for beverages and meals ordered and then balance daily transactions.
- Take reservations and booking enquiries.
- Use sales techniques to retain customers and attract more.
- Ensure daily and weekly cleaning is being carried out.
- Apply safety regulations and also health regulations relating to cleanliness.
- Comply with equipment usage guidelines.
- Comply with maintenance guidelines for the restaurant.
- Suggest ideas for new products, equipment and ways of working that could improve our offering.
- Be responsible for processing the tills each evening.
- Be responsible for assisting with the locking and alarming of Maxi’s at the end of the evening, ensuring the building is secured at all times.
- Live the company values and promote brand standards as an ambassador.
- All other tasks as required by Restaurant Manager and Rookery Management Team.
Essential Skills and Behaviours:
- Proven operational knowledge, skills and experience of serving in a first-class restaurant & bar operations.
- Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
- Achieve set standards and operate to performance criteria; for example, health and safety, hygiene.
- Ability to actively support and coach the Front of House team.
- Ability to actively drive sales through incentives, training & development for front of house Servers.
- Ability to recall and explain food and drink specials.
- A good memory to help remember various kinds of orders, including occurrences where there are lengthy and complicated orders.
- Good stamina and ability to stand for long hours while serving customers.
- Being a team player is essential.
- A positive ‘can-do’ attitude and a proven ability to provide excellent customer service.
Our Values:
- Customer Focused – We listen, respond, and go above and beyond to exceed guest expectations, creating lasting impressions at every touch point.
- Knowledge – We encourage curiosity and continuous development, empowering our team with the knowledge and confidence to deliver outstanding service and guidance to every guest.
- Integrity – We take ownership of our actions, communicating openly, and supporting one another, we build a culture of trust that encourages doing the right thing consistently.
- Pace - We work with energy and awareness, supporting each other to deliver without compromising quality.
- Professionalism - We take pride in how we present ourselves and how we support one another to maintain professionalism in our appearance, attitude, and actions.
- Together - We value every role and every contribution, working collaboratively across all areas of our business to support each other.
Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Food and Beverage Supervisor in Carnoustie employer: Carnoustie Golf Links
At Carnoustie Golf Links, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Food and Beverage Supervisor, you will enjoy competitive benefits, ongoing training opportunities, and the chance to lead a dedicated team in a stunning location, ensuring every guest experience is memorable. Join us in our commitment to excellence and be part of a company that values integrity, professionalism, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor in Carnoustie
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Food and Beverage Supervisor and how you'd handle them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could help you shine in your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food and Beverage Supervisor in Carnoustie
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your operational knowledge and ability to lead a team, as these are key aspects of the Food and Beverage Supervisor role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities, ensuring we can easily see how you meet the essential skills and behaviours we're looking for.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely, and you'll have access to any additional information about the role and our company culture.
How to prepare for a job interview at Carnoustie Golf Links
✨Know the Menu Inside Out
Make sure you’re familiar with the menu and any specials. Being able to discuss dishes confidently will impress the interviewers and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others and handle challenges, as this is key for a Food and Beverage Supervisor.
✨Demonstrate Customer Focus
Think of specific instances where you went above and beyond for a customer. This role is all about creating a vibrant experience, so showing your commitment to customer satisfaction is crucial.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations, like customer complaints or staff issues. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
