At a Glance
- Tasks: Assist customers with bookings, payments, and provide exceptional service at Carnoustie Golf Links.
- Company: Join the vibrant team at Carnoustie Golf Links, a premier golf destination.
- Benefits: Gain valuable experience in customer service and sales while working in a dynamic environment.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Be part of creating memorable experiences for guests in a stunning location.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
An exciting new opportunity has become available to join the team here at Carnoustie Golf Links, as a seasonal Customer Experience Advisor! Working 35 hours per week, 5 days out of 7 (typically Monday-Friday), fixed-term until 31st October 2026, the main duties of this role include but are not limited to:
- Accepting & processing public golf bookings and payments or refunds
- Processing of Tour Operator bookings & collection of payments
- Producing regular Tour Operator statements
- Processing the Hotel weekly bookings & collection of payments
- Selling the venue, existing packages and upselling products and services
- Processing Season Ticket holder bookings, amendments, cancellations and payments
- Adherence to all rules and regulations within the organisation
- Daily distribution of mail
- Assisting the Commercial Manager with general administrative duties
- Providing information to Customers – Inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip
- Making reservations – Primary task is to book golf rounds and create a full experience. Listen to customers and help accommodate them with services that best fit their needs. Make sure the requested dates, products, or services are available, and complete the booking with a friendly attitude.
- Handling customer complaints – Remaining calm and friendly throughout the process, helping the customer resolve the situation. Otherwise, it is escalated to the Commercial Manager.
- Sale of products and services – Offering additional pull through products and services to customers who book through them.
- Assisting with setting up the golf booking diary on an annual basis, including the processing of the relevant tee off time types and priorities
- Supporting Guest Relations team with day-to-day duties in alignment with business needs
- Liaising with clients, suppliers and other staff
- Assisting Heads of Departments with events that include rounds of golf
- Assisting marketing team with sales promotions
- First point of contact for enquiries via phone or email
- Any other duties as required
The ideal candidate for this position will be able to demonstrate:
- Ability to work to customer service and sales standards
- Adherence to rules and regulations, accuracy and attention to detail
- Strong IT skills, accomplished in using Microsoft Office packages
- Excellent written and verbal communication
- Ability to work stand-alone, while a positive contributor to the wider team
- Accustomed to working effectively in a fast-paced environment, flexible and can adapt to changing workloads and priorities, where high standards are not compromised under pressure
- Punctuality
- Problem solving skills
Our Values:
- Customer Focused – We listen, respond, and go above and beyond to exceed guest expectations, creating lasting impressions at every touch point – whether on the course, in our dining spaces, attending events or overnight stays in our hotel, or enjoying our spa and leisure facilities.
- Knowledge – We encourage curiosity and continuous development, empowering our team with the knowledge and confidence to deliver outstanding service and guidance to every guest. Our team is committed to learning, growing and sharing knowledge with pride.
- Integrity – We take ownership of our actions, communicating openly, and supporting one another, we build a culture of trust that encourages doing the right thing consistently and upholding the highest professional and ethical standards.
- Pace - We work with energy and awareness, supporting each other to deliver without compromising quality. We respond promptly to our colleague’s and guest’s needs while maintaining the care and experience that they expect.
- Professionalism - We take pride in how we present ourselves and how we support one another to maintain professionalism in our appearance, attitude, and actions, upholding high standards that reflect the quality of our service and the expectations of our colleagues and guests.
- Together - We value every role and every contribution, working collaboratively across all areas of our business to support each other to deliver a cohesive and effortless guest journey. Our shared commitment ensures every experience feels connected, refined, and exceptional.
Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Customer Experience Advisor in Carnoustie employer: Carnoustie Golf Links
Carnoustie Golf Links is an exceptional employer that prioritises a customer-focused work culture, fostering an environment where employees are encouraged to exceed guest expectations and continuously develop their skills. With a commitment to integrity and professionalism, team members enjoy collaborative support and opportunities for personal growth, all while working in the stunning setting of one of Scotland's premier golf destinations. Join us to be part of a dedicated team that values every contribution and strives to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Carnoustie
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carnoustie Golf Links. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their customer-focused approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Think about how you can showcase your problem-solving skills and customer service experience, especially in a fast-paced environment like this one.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and respect the company's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Experience Advisor position!
We think you need these skills to ace Customer Experience Advisor in Carnoustie
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service skills and any relevant experience that aligns with the duties mentioned in the job description.
Showcase Your Communication Skills:Since excellent written and verbal communication is key, use clear and concise language in your application. Don’t forget to demonstrate your ability to handle customer queries and complaints effectively.
Highlight Your IT Proficiency:Mention your strong IT skills, especially with Microsoft Office. If you have experience with booking systems or similar software, be sure to include that as it’s super relevant for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Carnoustie Golf Links
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Advisor. Familiarise yourself with the tasks mentioned in the job description, like processing bookings and handling customer complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved complaints or created memorable experiences. This will demonstrate your alignment with the company's values of being customer-focused.
✨Practice Your Communication
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend or family member to ensure you come across as friendly and professional during the interview.
✨Be Ready to Adapt
The job requires flexibility and the ability to work in a fast-paced environment. Prepare to discuss how you've successfully adapted to changing workloads or priorities in previous roles. Highlighting your problem-solving skills and ability to remain calm under pressure will show that you're a great fit for the team.
