At a Glance
- Tasks: Help create unforgettable experiences for customers at Carnoustie Golf Links.
- Company: Join a prestigious golf venue with a vibrant team atmosphere.
- Benefits: Enjoy a competitive salary and flexible working hours in a seasonal role.
- Other info: Perfect for those looking to gain experience in hospitality and event management.
- Why this job: Be the friendly face that enhances customer experiences and makes lasting memories.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
An exciting new opportunity has become available to join the team here at Carnoustie Golf Links, as a seasonal Customer Experience Advisor! Working 35 hours per week, 5 days out of 7 (typically Monday-Friday), fixed‑term until 31st October 2026, the main duties of this role include but are not limited to:
- Accepting & processing public golf bookings and payments or refunds
- Processing of Tour Operator bookings & collection of payments
- Produce regular Tour Operator statements
- Processing the Hotel weekly bookings & collection of payments
- Selling the venue, existing packages and upselling products and services
- Processing Season Ticket holder bookings, amendments, cancellations and payments
- Adherence to all rules and regulations within the organisation
- Daily distribution of mail
- Assisting the Commercial Manager with general administrative duties
- Provide information to Customers – Inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip
- Make reservations – Primary task is to book golf rounds and create a full experience. Listen to customers and help accommodate them with services that best fit their needs. Make sure the requested dates, products, or services are available, and complete the booking with a friendly attitude
- Handle customer complaints – Remaining calm and friendly throughout the process, helping the customer resolve the situation. Otherwise, it is escalated to the Commercial Manager
- Sale of products and services – Offering additional pull through products and services to customers who book through them
- Assisting with setting up the golf booking diary on an annual basis, including the processing of the relevant tee off time types and priorities
- Supporting Guest Relations team with day-to-day duties in alignment with business needs
- Liaising with clients, suppliers and other staff
- Assisting Heads of Departments with events that include rounds of golf
- Assisting marketing team with sales promotions
- First point of contact for enquiries via phone or email
- Any other duties as required
Customer Experience Advisor in Carnoustie employer: Carnoustie Golf Links Ltd
Carnoustie Golf Links is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a seasonal Customer Experience Advisor, you will enjoy a supportive environment that encourages personal growth and development, with opportunities to enhance your skills in hospitality and customer service. Located in the picturesque setting of Carnoustie, employees benefit from a unique blend of professional experience and the chance to engage with golf enthusiasts from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Carnoustie
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Carnoustie Golf Links Ltd.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Carnoustie Golf Links Ltd.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Carnoustie Golf Links Ltd.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Carnoustie Golf Links Ltd!
We think you need these skills to ace Customer Experience Advisor in Carnoustie
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Carnoustie Golf Links Ltd, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Carnoustie Golf Links Ltd!
How to prepare for a job interview at Carnoustie Golf Links Ltd
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Carnoustie Golf Links Ltd that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Carnoustie Golf Links Ltd during this peak time and how you can be an asset to their team.
