Spa Manager in Carnoustie

We’re looking for a dynamic, commercially driven Spa Manager to lead our luxury spa. This is a key leadership role for a hands-on leader who can balance a deep passion for wellness with strong business acumen and a drive to exceed revenue targets.

Role and Responsibilities

• Take full ownership of the commercial performance and strategic direction of the spa.
• Lead by example, ensuring every aspect from the reception desk and treatment diary to therapist utilisation runs smoothly and profitably.
• Develop and implement revenue strategy that maximises treatment room occupancy and retail performance.
• Analyse key business metrics, reporting on financial performance and identifying new sales and marketing opportunities.
• Lead and inspire your team, champion training, development, and progression, cultivating a motivated team that consistently exceeds guest expectations.
• Oversee budgeting, stock control, and payroll efficiency while driving departmental growth.

What you’ll need?

• A proven track record in spa or wellness management within a luxury or hotel environment.
• Strong commercial and analytical mindset, with experience in revenue management, forecasting, and business planning.
• The ability to maximise therapist utilisation and diary efficiency to boost yield and profitability.
• Strong leadership and motivational skills.
• Relevant professional qualifications - HNC/HND in Beauty Therapy/ VTCT equivalent.
• A passion for guest experience, ensuring every visit reflects exceptional standards of care and professionalism.
• Flexibility to work weekends and peak trading times as needed.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. We ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Covid-19 Promise: We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.