At a Glance
- Tasks: Book unforgettable cruises and provide top-notch customer service to our guests.
- Company: Join Holland America Line and Seabourn, leaders in the cruising industry.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Hybrid work options available, with great opportunities for personal growth.
- Why this job: Make holiday dreams come true while developing your skills in a fun environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We offer personal and professional development opportunities and this journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.
Key Responsibilities
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full‑time permanent basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or a home‑working role otherwise.
Requirements
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high‑quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Fluent Dutch and English speaking.
- Team collaboration.
- Adaptability.
- Clear and concise communication, both written and verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC literate.
What you need to know
- Interview Process: You will be asked to complete an online assessment, an online language assessment, and then attend an online interview.
- Start date: To be confirmed, but we may also talent pool for future start dates.
- Training: The first 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site; the remainder of training will be delivered in both in person and online.
- Average working hours are 37.5 per week. You will be required to work 5 days within the opening hours of the Contact Centre: Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 on a rotational basis, and Saturday 08:00 to 16:00.
- You will also be required to work in the office on Wednesday and Thursday each week if you are working on a hybrid basis. This role can also be a home based role with the same working hours.
- You will be required to work 1 Saturday in 4 and will then receive a day off in the week when you work on a Saturday.
- Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
International Reservations Concierge (Dutch Speaking) in Southampton employer: Carnivalukcareers
Holland America Line and Seabourn is an exceptional employer that prioritises employee growth and development, offering extensive training and hybrid work options from our vibrant Southampton office. With a strong focus on delivering holiday happiness, we foster a collaborative and inclusive work culture, providing generous benefits such as discounted cruising, health plans, and regular team events that enhance both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carnivalukcareers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carnivalukcareers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carnivalukcareers:Your cover letter is your chance to shine! Tell us why you want to work at Carnivalukcareers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carnivalukcareers!
How to prepare for a job interview at Carnivalukcareers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
