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- Tasks: Support colleagues with HR queries and enhance employee experience.
- Company: Carnival UK, a leader in the holiday sector focused on unforgettable experiences.
- Benefits: Hybrid work, employee discounts, health plans, and extensive development opportunities.
- Why this job: Be the first point of contact for people-related enquiries and make a real impact.
- Qualifications: Experience in employee lifecycle processes and strong communication skills.
- Other info: Join a diverse team that values well-being and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
In our continuous journey of growth and innovation at Carnival UK, we are seeking an HR Helpdesk Executive to support colleagues at all levels with navigating through our HR policies and systems. Carnival UK are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
Part of our People Services team, this opportunity plays a key role as the organisation’s first point of contact for People‑related enquiries, ensuring colleagues receive clear, timely and supportive guidance that reflects our commitment to delivering an exceptional employee experience. This pivotal role will involve:
- Respond to and resolve enquiries received from managers, colleagues and external customers for all employee lifecycle processes in a timely and customer focused way
- Escalating complex queries to subject matter experts promptly
- Helping identify enquiry trends and supporting improvements to knowledge library content
- Supporting training and induction delivery relating to People policies and processes
- Assists colleagues across the function by stepping into broader responsibilities to maintain accuracy, continuity, and service standards
This role is positioned at CUK10 level within our organisation and is available on a full-time, fixed term for 6 months basis. We offer hybrid work including up to two days from home.
What You'll Bring
- Experience and understanding of employee lifecycle processes
- Demonstrates strong capability in using HR or payroll or database systems, with the confidence to train colleagues and articulate system functionality effectively
- Knowledge of UK employment legislation
- Strong written and verbal communication skills
About You: The Ideal Candidate
- Clear, honest, and customer‑focused communication
- Respect for procedures and a commitment to safeguarding others
- Enthusiasm, ownership, and a proactive mindset
Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about People and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us?
Working with us means more than just a role in the People team. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee‑led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In‑house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering a range of healthy cooked and grab‑and‑go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
Take the next step
Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don't miss out on this opportunity to join a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
HR Help Desk Executive - 6 Month FTC in Southampton employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Help Desk Executive - 6 Month FTC in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Carnival UK's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an HR Help Desk Executive, you'll need to be clear and customer-focused. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your proactive mindset and ownership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Carnival UK family. Let's make this happen!
We think you need these skills to ace HR Help Desk Executive - 6 Month FTC in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with employee lifecycle processes and HR systems. We want to see how your skills align with what we're looking for at Carnival UK!
Showcase Your Communication Skills: Since this role is all about clear and customer-focused communication, don’t forget to demonstrate your strong written and verbal skills in your application. Use examples that show how you’ve effectively communicated in previous roles.
Highlight Your Enthusiasm: We love candidates who show passion for People and a proactive mindset! Make sure to express your enthusiasm for the role and how you can contribute to our team’s mission of delivering exceptional employee experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Carnival
✨Know Your HR Basics
Make sure you brush up on employee lifecycle processes and UK employment legislation. Being able to discuss these topics confidently will show that you understand the core of the role and can provide the support needed for colleagues.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with colleagues and managers, practice clear and concise communication. Prepare examples of how you've effectively resolved queries in the past, as this will demonstrate your customer-focused approach.
✨Familiarise Yourself with Carnival UK's Values
Take some time to understand Carnival UK's commitment to diversity and inclusion. Be ready to discuss how you can contribute to fostering an inclusive environment, as this aligns with their organisational culture.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling complex queries or training colleagues on HR systems. Practising your responses will help you feel more confident and ready to tackle any questions during the interview.