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- Tasks: Lead a dynamic team to deliver exceptional customer service in a contact centre.
- Company: Join a leading cruise line company based in Southampton.
- Benefits: Enjoy a hybrid work model and comprehensive employee benefits.
- Why this job: Make a real difference in guest experiences while working in the travel industry.
- Qualifications: Experience in contact centre leadership and a passion for travel.
- Other info: Be part of a high-performing team with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading cruise line company in Southampton is seeking a Support Contact Centre Team Leader to oversee a high-performing team and ensure exceptional service.
Key responsibilities include:
- Leading daily operations
- Motivating staff
- Implementing effective strategies for customer engagement and satisfaction
Ideal candidates will have prior experience in contact centre leadership and a background in the travel industry. This full-time role offers a hybrid work model and includes comprehensive employee benefits.
Guest Experience Team Lead, Contact Centre (Hybrid) in Southampton employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Lead, Contact Centre (Hybrid) in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to contact centre leadership. We want to showcase our experience in motivating teams and enhancing customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that we’re keen on the role. Plus, it keeps us on their radar!
We think you need these skills to ace Guest Experience Team Lead, Contact Centre (Hybrid) in Southampton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated staff and driven performance in previous roles, especially in a contact centre environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step.
Highlight Customer Engagement Strategies: Since this role is all about exceptional service, share examples of effective strategies you've implemented for customer engagement and satisfaction. We’re keen to know how you’ve made a difference in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Carnival
✨Know the Company Inside Out
Before your interview, do some digging into the cruise line company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Experience Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully motivated a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer engagement strategies. Think of specific situations you've encountered in contact centres and how you handled them. This will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team's current challenges or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the company's success.
