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- Tasks: Lead guest journey communications and optimise performance through data-driven insights.
- Company: Carnival UK & P&O Cruises, a leader in unforgettable holiday experiences.
- Benefits: Employee discounts, 25+ days leave, health plans, and extensive learning opportunities.
- Why this job: Join a dynamic team focused on personal growth and innovative marketing strategies.
- Qualifications: Experience with CRM systems and strong communication skills.
- Other info: Hybrid work model with a supportive and inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Senior CRM Lifecycle Executive (6 Month FTC) to bring fresh insights and expertise to our P&O Cruises marketing department.
Role Overview
This pivotal role will involve:
- Leading the overall delivery, design, and data requirements of our guest journeys/triggers communications.
- Briefing and developing lifecycle Email and Direct Mail programmes, collaborating with CRM and data agencies.
- Evaluating guest journeys performance against defined KPIs, implementing measures to optimize and enhance performance.
- Managing stakeholder relationships and working with CRM agency on new initiatives and creative concepts.
This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 6 months. We offer hybrid work including up to two days from home.
What You'll Bring:
Your unique background and skills are what will make you stand out. We're looking for:
- Experience in handling data within CRM systems.
- Knowledge of guest needs, expectations, and motivations.
- Ability to evaluate guest journeys performance and implement optimization measures.
- Strong communication and project management skills.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Calm under pressure.
- Initiative and solutions.
- Accountability for your area of delivery.
- Positive and resourceful attitude.
Application Guidance:
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about marketing and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us?
Working with us means more than just a role in marketing. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers.
- Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events, and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Company paid Health Cash Plan and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering a range of healthy cooked and grab-and-go meals.
- Discounted retail and leisure via discounts portal.
- Contributory Defined Contribution Pension scheme.
- A friendly welcome with help settling in.
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.
Senior CRM Lifecycle Executive - 6 months FTC employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Lifecycle Executive - 6 months FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Carnival UK or P&O Cruises. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about delivering unforgettable holiday happiness.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your experience and skills, especially around CRM systems and guest journey optimisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Senior CRM Lifecycle Executive - 6 months FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior CRM Lifecycle Executive role. Highlight your experience with CRM systems and any relevant projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about marketing and how your unique background makes you a great fit for this role. Don’t forget to mention your understanding of guest needs and expectations.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements and how they relate to the KPIs mentioned in the job description. We love numbers, so if you’ve improved performance metrics, let us know how you did it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Carnival UK & P&O Cruises!
How to prepare for a job interview at Carnival
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems and how they handle data. Be ready to discuss your experience with guest journeys and how you've optimised them in the past. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves managing stakeholder relationships, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully collaborated with teams or agencies in previous roles, as this will highlight your strong communication skills.
✨Prepare for Performance Evaluation Questions
Expect questions about how you've evaluated performance against KPIs in your past roles. Think of specific metrics you've used and be ready to discuss how you implemented optimisation measures based on your findings. This will demonstrate your analytical mindset.
✨Emphasise Your Positive Attitude
Carnival UK values a positive and resourceful attitude, so be sure to convey your enthusiasm for the role. Share stories that illustrate your calmness under pressure and your ability to take initiative. This will help you stand out as a candidate who fits their culture.
