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- Tasks: Manage travel agent booking systems and provide technical support for P&O Cruises.
- Company: Join Carnival UK & P&O Cruises, a leader in unforgettable holiday experiences.
- Benefits: Enjoy hybrid work, employee discounts, 25+ days leave, and wellness programmes.
- Why this job: Be part of a diverse team focused on growth, innovation, and making holidays memorable.
- Qualifications: Advanced MS Excel skills, experience with reporting, and knowledge of SQL and API management.
- Other info: This is a full-time, permanent role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Sales Support and System Analyst to bring fresh insights and expertise to our P&O Cruises Sales department.
Role Overview
The Sales Support & Systems Analyst is responsible for managing travel agent access to booking engines, API platforms and providing expert technical and reporting support to internal and external stakeholders for Cunard, Princess Cruises, and P&O Cruises.
The Analyst will work directly with and assist the Sales Support & Systems Manager to ensure systems continuously perform as expected – and when required – are developed through our local and international IT departments to enhance experience for our travel agent partners. Alongside this the Analyst will be highly proficient in creating reports and be able to use these to effectively communicate recommendations on how to improve. A flexible, resilient, and curious approach to problem solving will be essential to ensuring system and analytical support continuously contributes to wider team and departmental goals.
This pivotal role will involve:
- Manage the Travel agent booking process and be responsible for working with internal stakeholders to ensure agent facing booking engines, websites and interfaces are continuously available and appropriately developed for UK and International Travel agent use.
- Facilitate the delivery of Carnival UK and Global changes and represent Travel agent partners to ensure all projects are implemented effectively.
- Work collaboratively with UK and International IT teams to improve access, availability, and functionality of booking processes to support ad-hoc increased demand from travel agents during peak and non-peak campaign periods.
- Responsible for user acceptance testing, security, access and control of data across all sales support systems and support with internal audits where required.
- Use strong MS Excel knowledge to run bespoke reports across a variety of areas (e.g. system usage, adherence, commercial reporting and trend analysis) to support with the delivery of wider business goals and provide these on a regular basis
This role is positioned at CUK09 level within our organisation and is available on a full-time time, permanent basis. We offer hybrid work including up to two days from home.
What You\’ll Bring:
Your unique background and skills are what will make you stand out. We\’re looking for:
- Advanced knowledge of MS Excel and PC literate in Windows and other associated applications
- Experience with quickly learning various in-house software packages.
- Experienced with report creation and/or data manipulation
- Experience presenting to stakeholders at different levels, sharing ideas and seeking feedback
About You: The Ideal Candidate
You are more than just your CV. You\’re someone who brings:
- Experience of SQL, Power BI and API management
- Knowledge of Systems development (design, build, user acceptance testing)
- Experience in reviewing, designing, and documenting new processes.
- Previous experience within the travel/cruise industry
Why Join Us?
Working with us means more than just a role. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit .
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#Job Functions: Research; Sales;
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Sales Support and System Analyst employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and System Analyst
✨Tip Number 1
Familiarise yourself with the travel industry, especially cruise lines like P&O and Cunard. Understanding their booking processes and systems will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your technical skills, particularly in SQL and Power BI. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with user acceptance testing and system development. Be ready to share specific examples of how you've contributed to improving systems in previous roles.
✨Tip Number 4
Network with current or former employees of Carnival UK or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Sales Support and System Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support and System Analyst role. Emphasise your advanced MS Excel knowledge, experience with report creation, and any familiarity with SQL or Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of the role. Mention specific examples of how your previous experiences have prepared you for this position, particularly in managing systems and supporting stakeholders.
Highlight Problem-Solving Skills: In your application, provide examples of how you've approached problem-solving in past roles. This could include instances where you've improved processes or provided technical support, as these are key aspects of the job.
Showcase Communication Skills: Since the role involves presenting to stakeholders, make sure to highlight your communication skills in your application. Include examples of how you've effectively shared ideas and sought feedback in previous positions.
How to prepare for a job interview at Carnival
✨Showcase Your Technical Skills
As a Sales Support and System Analyst, you'll need to demonstrate your advanced knowledge of MS Excel and familiarity with SQL and Power BI. Be prepared to discuss specific examples of how you've used these tools in previous roles, especially in report creation and data manipulation.
✨Understand the Travel Industry
Familiarise yourself with the travel and cruise industry, particularly Carnival UK and P&O Cruises. Research their services, values, and recent developments. This will help you articulate how your background aligns with their goals and how you can contribute to their success.
✨Prepare for Stakeholder Interaction
Since the role involves presenting to various stakeholders, practice articulating your ideas clearly and confidently. Think of examples where you've successfully communicated complex information and sought feedback, as this will be crucial in your new role.
✨Demonstrate Problem-Solving Skills
The job requires a flexible and resilient approach to problem-solving. Prepare to discuss past challenges you've faced, how you approached them, and the outcomes. Highlight your curiosity and willingness to learn, as these traits are essential for continuous improvement in the role.
