P&O Cruises is Britain’s biggest cruise line. We are part of Carnival Corporation PLC and we have been for 20 years.
We’re looking for an experienced Hotel General Manager to join P&O Cruises on board, leading the people, guest experience and performance behind the entire hotel operation.
Reporting to the Captain and sitting within the ship’s Senior Management Team, this is a role with real breadth. You’ll bring together teams across Food & Beverage, Housekeeping, Hotel Operations & Retail, Entertainment, Hotel Services and more, balancing exceptional guest experiences with strong commercial and operational performance.
If you’re currently leading a hotel, resort or large-scale hospitality operation shoreside, your experience could take you in a completely new direction.
You will:
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Own the end-to-end guest experience, from embarkation through to disembarkation
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Lead a large, multi-functional team across F&B, Housekeeping, Entertainment, Retail, Guest Services and more
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Set the tone onboard, creating a guest-obsessed, inclusive and high-performing culture
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Drive commercial performance, managing multi-million-pound budgets and delivering revenue targets
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Bring our brand to life, ensuring service standards are consistently delivered (and continuously improved)
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Lead change and innovation, turning ideas into reality across the ship
What we're looking for:
We're looking for an accomplished hospitality leader with:
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Significant senior leadership experience within cruise, luxury hospitality, resort, hotel or large-scale guest operations environments.
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A proven track record of leading complex, multi-department operations and achieving exceptional guest satisfaction results.
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Strong commercial acumen with experience managing substantial budgets, revenue performance and operational efficiencies.
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Exceptional people leadership capabilities with experience leading diverse and multicultural teams.
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The confidence and credibility to influence at all levels and build strong relationships across the shipboard leadership team.
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A passion for delivering outstanding guest experiences and creating a culture where people thrive.
During the recruitment and on boarding process we may not be able to offer an exact start date, but as soon as we can, we will let you know and make sure you have plenty of notice and support to get ready for your adventure with us.
We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.
At P&O Cruises, we collaborate with a variety of reputable agencies who will never ask you to pay a hiring fee or any other associated monies in order to submit an application to us. All applications are reviewed against the same criteria and using an agency will not increase your chances of being successful.
Before starting an assignment with P&O Cruises, it may be necessary for you to obtain essential compliance documents or undertake training, initially at your cost. A number of these costs are refundable after your first assignment has begun; for further information, please speak to your recruitment contact.
P&O Cruises - Hotel General Manager employer: Carnival
Carnival UK is an exceptional employer that prioritises employee well-being and personal growth, offering a vibrant work culture where innovation thrives. As a Product Owner in our Digital department, you'll enjoy benefits such as discounted cruising, a generous leave policy, and opportunities for professional development, all while contributing to creating unforgettable holiday experiences. Join us in a hybrid work environment that fosters collaboration and empowers you to make a meaningful impact.
