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- Tasks: Manage personal injury and breach of contract claims for Carnival UK's cruise brands.
- Company: Join Carnival UK, a leader in the holiday sector focused on unforgettable experiences.
- Benefits: Enjoy hybrid work, employee discounts, 25+ days leave, and wellness programmes.
- Why this job: Be part of a dynamic team that values growth, well-being, and diverse perspectives.
- Qualifications: Legal degree or litigation experience in personal injury and contractual claims required.
- Other info: Diversity is encouraged; apply even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Carnival UK are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our customers. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking a Legal Claims Consultant to bring fresh insights and expertise to our legal department.
Role Overview
The Legal Claims Consultant will handle guest and crew personal injury claims, and breach of contract claims, made against the company for all Carnival UK’s cruise brands (P&O Cruises, Cunard, Princess, Seabourn and Holland America Line). You will be responsible for your own case load of approx. 100 cases, from beginning (receiving and investigating a claim) to end (determining and implementing an appropriate strategy for settling or defending the claim, monitoring and reviewing financial reserves on a regular basis). Case types may include mediation, arbitration and County Court claims.
Acting as a part of the Carnival UK Legal Department, you will also assist generally in the provision of legal advice to all parts of the Carnival UK business as required. Adding value via your proactive thinking, engagement with the business, and trend or liability identification – in order to reduce exposure for the future, improve the way we provide our holidays and to save costs.
This pivotal role will involve:
- Corresponding and dealing on the phone with guests and crew members directly and / or their legal representatives in relation to claims.
- Logging, monitoring, and updating claims and financial reserves as required, on Company’s case management system.
- Carrying out detailed valuations of general and special damages where applicable (including complex loss of earnings claims, care and assistance and loss of enjoyment), with the aid of JCG guidelines and case law review.
- Undertaking thorough investigations into all claims by liaising with the appropriate departments shoreside and interviewing /taking statements from relevant personnel on board the ships, as well as visiting accident location sites on board where necessary. Working closely with the ships to assist with on board resolution of claims.
- Making considered judgements as to reaching settlement or defending claims as appropriate on legal and commercial grounds.
This role is positioned at CUK09 level within our organization and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.
What You\’ll Bring:
Your unique background and skills are what will make you stand out. We\’re looking for:
- Legal qualification to degree level or proven litigation experience in the handling and settlement of personal injury and contractual claims
- A broad-based experience of claims handling, including complex personal injury and breach of contract claims
- Good knowledge of the CPR and experience of small claims, fast track and multi-track court processes and procedures and of dealing with complex or group actions
- Familiarity with Judicial College Guidelines on personal injury quantum and experience of valuing personal injury claim.
About You: The Ideal Candidate
You are more than just your CV. You\’re someone who brings:
- Excellent communication skills – able to collaborate with a wide variety of customers and stakeholders (both internal and external)
- Experience of prioritising complex workloads
- A strong team player – flexible and adaptable in your approach
- Commercial acumen – seeks to understand the commercial impact when making decisions as well as identying, and reporting on, trends.
Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about the law and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us?
Working with us means more than just a role in the legal team. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney .
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#CUK
#Job Functions: Legal; Consulting; Project Management
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Legal Claims Consultant employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Claims Consultant
✨Tip Number 1
Familiarise yourself with Carnival UK's cruise brands and their unique offerings. Understanding the specific nuances of each brand will help you tailor your approach during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Carnival UK, especially those in the legal department. They can provide valuable insights into the company culture and expectations for the Legal Claims Consultant role, which can give you an edge in your application.
✨Tip Number 3
Stay updated on recent developments in personal injury law and breach of contract claims. Being knowledgeable about current trends and case law will not only prepare you for potential interview questions but also show your commitment to the field.
✨Tip Number 4
Prepare to discuss your experience with complex claims handling in detail. Be ready to share specific examples of how you've successfully managed similar cases, as this will highlight your expertise and suitability for the role.
We think you need these skills to ace Legal Claims Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant legal qualifications and experience in handling personal injury and breach of contract claims. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the law and your understanding of Carnival UK's values. Mention how your skills align with the role of Legal Claims Consultant and how you can contribute to their mission of delivering unforgettable holiday happiness.
Highlight Communication Skills: Since the role involves liaising with guests, crew members, and legal representatives, emphasise your excellent communication skills in both your CV and cover letter. Provide examples of how you've successfully managed complex conversations or negotiations in the past.
Showcase Problem-Solving Abilities: In your application, illustrate your ability to make considered judgements regarding settlements or defending claims. Share specific instances where you've identified trends or liability issues and how you addressed them effectively.
How to prepare for a job interview at Carnival
✨Know Your Legal Stuff
Make sure you're well-versed in personal injury and breach of contract claims. Brush up on the CPR and be ready to discuss your experience with small claims, fast track, and multi-track court processes.
✨Showcase Your Communication Skills
As a Legal Claims Consultant, you'll need to communicate effectively with guests, crew members, and legal representatives. Prepare examples of how you've successfully navigated complex conversations in the past.
✨Demonstrate Your Investigative Skills
Be prepared to discuss your approach to investigating claims. Highlight any experiences where you’ve gathered evidence, interviewed witnesses, or collaborated with different departments to resolve issues.
✨Understand the Business Impact
Carnival UK values commercial acumen. Think about how your decisions can affect the business financially and be ready to share insights on trends or liability identification that could help reduce future exposure.
