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- Tasks: Be the friendly face at our Reception Desk, ensuring a warm welcome for all visitors.
- Company: Join Carnival UK, a leader in creating unforgettable holiday experiences.
- Benefits: Enjoy employee discounts, recognition schemes, and extensive learning opportunities.
- Why this job: This role offers a chance to develop customer service skills in a vibrant, supportive environment.
- Qualifications: A proactive attitude, great communication skills, and previous customer-facing experience are preferred.
- Other info: This is a full-time, 9-month fixed term contract with potential for growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As the first point of contact for our colleagues and visitors, the Facilities Coordinator will ensure the smooth, professional running of our Reception Desk. You’ll deliver a high quality, welcoming service that reflects the Carnival UK brand and values — with a primary focus on Reception to provide the stability and continuity our front of house area needs. You’ll be cross trained to support the Post Room and Dockmaster’s Office when required, but this role will be predominantly based on Reception.
This role is classified as CUK14 and is available on a full-time 9-month fixed term, basis.
Requirements: What You Need to Succeed
Successful candidates will possess:
•A proactive attitude and willingness to learn
•Computer literate and great communication skills
•Adaptable to changing priorities and excellent attention to detail
•Previous customer facing experience is advantageous
We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
Desirable but not essential:
•Welcome visitors and provide a professional, friendly front of house experience.
•Manage the switchboard and handle calls efficiently.
•Oversee visitor bookings, check ins, and security access processes.
•Administer ID cards, access passes, and maintain accurate records.
•Coordinate car park permits and monitor related logs.
•Keep Reception organised, presentable, and stocked with materials.
•Respond promptly to queries via phone, email, and in person.
•Maintain safety and security awareness, addressing issues proactively.
About You: The Ideal Candidate
You’re people centred, calm and organised, with a passion for great service and a keen eye for detail.
You bring:
•Strong relationship skills and effective communication.
•Excellent organisation, accuracy and attention to detail; able to follow precise instructions and meet deadlines.
•Confidence using Microsoft Word, Excel and email systems.
•A proactive, flexible approach — learning quickly and supporting the wider Facilities team when needed.
Why Join Us?
We are about being part of a community that values growth, work-life balance, and wellbeing.
Some of our benefits include:
•Employee Discounted Cruising plus Friends and Family offers
•Recognition scheme with prizes and awards
•Regular office events including live entertainment, lifestyle events and charity partner fundraisers
•Extensive learning and development opportunities
•Onsite restaurant offering range of healthy cooked and grab and go meals
•Discounted retail and leisure via discounts portal
•Minimum 25 days leave, bank holiday allowance and holiday trading scheme
•A friendly welcome with help settling in
Take the next step
Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to join a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
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#Job Functions: Administrative; General Business; Human Resources
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Facilities Coordinator (9 Month FTC) employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator (9 Month FTC)
✨Tip Number 1
Familiarise yourself with the Carnival UK brand and values. Understanding what they stand for will help you align your approach when interacting with colleagues and visitors, showcasing your commitment to their culture.
✨Tip Number 2
Practice your communication skills in various scenarios. Since this role involves being the first point of contact, being able to handle different types of inquiries confidently will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office tools, especially Word and Excel. Being proficient in these applications will not only help you in daily tasks but also demonstrate your readiness to adapt to the role's requirements.
✨Tip Number 4
Showcase your proactive attitude by preparing examples of how you've successfully managed changing priorities in previous roles. This will highlight your adaptability and readiness to support the wider Facilities team.
We think you need these skills to ace Facilities Coordinator (9 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise your communication skills and any previous work in reception or facilities management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your proactive attitude and willingness to learn. Mention specific examples of how you've provided excellent service in past roles and how you can contribute to the Carnival UK brand.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and organisational skills. Mention your ability to adapt to changing priorities and provide examples of your attention to detail.
Show Enthusiasm for the Role: Express your passion for delivering great service and your interest in being part of a community that values growth and wellbeing. This will help you stand out as a candidate who aligns with the company's values.
How to prepare for a job interview at Carnival
✨Showcase Your Customer Service Skills
As a Facilities Coordinator, you'll be the first point of contact for visitors. Be prepared to share examples of your previous customer-facing experience and how you handled challenging situations with professionalism and a friendly attitude.
✨Demonstrate Proactivity and Adaptability
Highlight your proactive approach and willingness to learn. Discuss instances where you've adapted to changing priorities or taken the initiative to improve processes, as this role requires flexibility in supporting various areas.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work, whether it's managing visitor bookings or maintaining records. Providing specific examples will help illustrate your capabilities.
✨Familiarise Yourself with Relevant Software
Since the role involves using Microsoft Word, Excel, and email systems, make sure you're comfortable with these tools. You might be asked about your experience with them, so consider discussing any relevant tasks you've completed using these applications.
