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- Tasks: Be the go-to person for sales enquiries and help guests book their dream cruises.
- Company: Join Carnival UK, part of the world's largest holiday company, delivering joy to millions.
- Benefits: Enjoy hybrid work, employee discounts, health plans, and 25+ days of leave.
- Why this job: Experience a vibrant culture with growth opportunities and a chance to make a difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts and extensive training provided; apply early to secure your spot!
The predicted salary is between 24000 - 36000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.
We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
Key Responsibilities Include:
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The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
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Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
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Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
Successful candidates will possess:
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Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
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Use product knowledge and sales conversation techniques to meet targets
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Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You\’re someone who brings:
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Professionalism – be ready for work, courteous to colleagues and protect customer information
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Positive Attitude
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Team Collaboration
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Motivation and drive to reach personal and team goals
Sales Advisor: What you need to know
Interview Process:You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates:End of September, 31st October and 17th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 – 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
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Employee Discounted Cruising plus Friends and Family offers
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Recognition scheme with prizes and awards
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Regular office events including live entertainment, lifestyle events and charity partner fundraisers
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Extensive learning and development opportunities
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Employee-led networks
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Company paid Health Cash Plan and health assessment
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Discounted retail and leisure via discounts portal
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Minimum 25 days leave and bank holiday allowance
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#CUK
#Job Functions: Customer Service; Other; Sales;
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Carnival UK Contact Centre Sales Advisor employer: Carnival
Contact Detail:
Carnival Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carnival UK Contact Centre Sales Advisor
✨Tip Number 1
Familiarise yourself with Carnival UK's cruise offerings and unique selling points. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills by engaging in mock sales conversations with friends or family. This will help you become more comfortable with upselling techniques and responding to customer queries effectively.
✨Tip Number 3
Prepare for the online assessment by reviewing common customer service scenarios and thinking about how you would handle them. Being able to showcase your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Showcase your positive attitude and teamwork skills during the interview process. Carnival UK values collaboration, so be ready to share examples of how you've worked well in a team setting in the past.
We think you need these skills to ace Carnival UK Contact Centre Sales Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Advisor at Carnival UK. Highlight your relevant experience and skills that align with their requirements, such as effective communication and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your sales experience, customer service skills, and any knowledge of the cruise industry to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your motivation to contribute to the team. Use specific examples from your past experiences to demonstrate how you can meet their targets and enhance the guest experience.
Prepare for Assessments: Since the application process includes an online assessment and a video interview, practice common sales scenarios and customer service questions. Be ready to showcase your product knowledge and sales techniques during these assessments.
How to prepare for a job interview at Carnival
✨Show Your Passion for Cruising
Make sure to express your enthusiasm for the cruising industry during the interview. Carnival UK values candidates who are genuinely excited about their brand and can convey that passion to potential guests.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to provide outstanding service will resonate well with the interviewers, as this role heavily relies on customer satisfaction.
✨Familiarise Yourself with the Product
Before the interview, take some time to research Carnival UK's cruise offerings. Being knowledgeable about their products will not only help you answer questions confidently but also show your commitment to the role.
✨Practice Sales Techniques
Since the role involves upselling, practice common sales techniques and be ready to discuss how you would approach a sales conversation. This will demonstrate your readiness to meet targets and contribute to the company's success.
