Working within the People Services team, this role supports the People Support Team Leader with responding to enquiries received through multiple channels, maintaining a focus on customer service in line with the company's Culture Essentials whilst targeting delivery within service level agreements. This pivotal role will involve:
- Respond to and resolve enquiries received from managers, colleagues and external customers for all employee lifecycle processes in a timely and customer focused way, escalating complex enquiries to the Team Leader as necessary.
- Raise awareness of emerging enquiry patterns and support the Team Leader with minimising Tier 1 enquiries by promoting the utilisation of Tier 0 information and updating knowledge logs as directed.
- Deliver face to face training and induction to colleagues and managers relating to People policies and procedures.
- Ensure Tier 2 enquiries are raised to Subject Matter Experts for speedy resolution and support additional responsibilities within the wider People Services team when required.
This role is positioned at CUK10 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.
Requirements
- Experience of employee lifecycle processes within organisations and previous experience of using HR systems.
- Knowledge of UK employment legislation.
- Good experience of using Microsoft office tools and previous experience of working in a customer service environment.
- CIPD Level 3 or working towards, with knowledge of Oracle HCM Cloud, Qualtrics or finance systems such as Markview desirable.
About You: The Ideal Candidate
- Strong written and verbal communication skills, with the ability to respond professionally and clearly to colleagues, managers and external customers.
- Excellent organisation and attention to detail when completing complex processes and handling information subject to GDPR.
- A customer focused approach, balancing timely service with the need to provide a full and accurate response.
- A willingness to learn from experience and others, share ideas, support colleagues and continuously improve ways of working.
Application Guidance Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about People and looking for an opportunity to grow, we'd love to hear from you.
Carnival UK are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive. In our continuous journey of growth and innovation at Carnival UK, we are seeking Executive, People Support to bring fresh insights and expertise to our People department. Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Working with us means more than just a role in the People team. It's about being part of a team that values well-being and personal growth. Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in, Aida
- HAP Alaska-Yukon
- Carnival Corporation
- Holland America Line
- Carnival Cruise Line
- Carnival UK
- Costa
- Princess
- Seabourn
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Executive, People Support in Southampton employer: Carnival UK
Carnival UK is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, the company provides extensive training opportunities and competitive benefits, including an annual bonus and exclusive discounts. The hybrid working model allows for flexibility, making it an attractive place for professionals looking to make a meaningful impact in the cruise industry.
