At a Glance
- Tasks: Lead a dynamic sales team in a vibrant contact centre environment.
- Company: Join Carnival UK, a leader in unforgettable holiday experiences.
- Benefits: Enjoy employee discounts, annual bonuses, and extensive development opportunities.
- Other info: Hybrid work options available with a focus on diversity and inclusion.
- Why this job: Make a real impact by creating holiday happiness for guests.
- Qualifications: Proven leadership skills and a background in sales or customer service.
The predicted salary is between 31500 - 38500 £ per year.
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage. Our Carnival UK Contact Centre Operation (CCO) team is in search of a Team Leader, Sales, who is crucial in supporting our CCO direction and nurturing a high-performing team.
Your accountabilities will include:
- Responsibility for the successful day-to-day running of a Contact Centre Sales Team, using strong leadership to motivate, engage and coach colleagues to deliver exceptional guest service and achieve KPIs.
- Working closely with the CCO Sales Manager to implement sales strategies that increase conversion, marketing consent, revenue and CCO share in line with the overall brand strategy.
- Managing team performance through regular reviews, 1:1s, team meetings, call monitoring and calibration, identifying training needs and embedding process changes consistently.
- Owning guest escalations and pre-cruise complaints through to resolution, while using guest feedback and performance trends to influence business improvements.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK10, offered as a full-time position, on a permanent basis, we offer hybrid work including up to two days from home.
Requirements:
Your Expertise and Leadership
- Previous experience in a leadership or management role, with the ability to coach, motivate and support others.
- A sales background and experience of working within a customer service team.
- Proven success in handling escalations and solving problems proactively.
- Confident written and verbal communication skills, with the ability to work collaboratively and influence stakeholders at all levels.
About You:
A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
- Speak up, share ideas and raise concerns constructively.
- Respect different perspectives and follow procedures that protect colleagues, guests and Carnival UK's reputation.
- Communicate openly, honestly and clearly, while listening and learning from experience and others.
- Bring energy and enthusiasm, empower others and share ownership of tasks and outcomes.
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers
- Annual bonus
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Company paid private medical and dental insurance and health assessment
About Us
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Sales Team Leader- Contact Center in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Carnival UK is an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. As a Staff Chief Engineer Officer, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a diverse and inclusive culture. With the unique advantage of being part of a leading cruise company, you will play a pivotal role in enhancing maritime safety and operational excellence.
Contact Details:
Carnival UK (P&O Cruises & Cunard) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader- Contact Center in Southampton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Team Leader- Contact Center at Carnival UK (P&O Cruises & Cunard), presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Carnival UK (P&O Cruises & Cunard). Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Team Leader- Contact Center. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Team Leader- Contact Center in Southampton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Carnival UK (P&O Cruises & Cunard):When writing your cover letter, make sure to tailor your message specifically for Carnival UK (P&O Cruises & Cunard). Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Carnival UK (P&O Cruises & Cunard) that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Carnival UK (P&O Cruises & Cunard) that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Carnival UK (P&O Cruises & Cunard)’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
