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- Tasks: Engage with guests to create unforgettable cruise experiences and meet sales targets.
- Company: Join the world’s leading premium cruise line, known for delivering holiday happiness.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Why this job: Be part of a vibrant team that values growth, well-being, and work-life balance.
- Qualifications: Sales experience, excellent relationship management, and attention to detail required.
- Other info: Hybrid work model with exciting office events and a supportive community.
The predicted salary is between 36000 - 60000 ÂŁ per year.
No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.
The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, you will provide existing and new to brand guests with tailored recommendations and customised cruise packages. Consistently deliver against all sales related targets and contribute to the overall business’s success.
Key Accountabilities
- Proactively contact leads, through outbound dialing & email, to develop relationships and generate sales.
- Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products/services.
- Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively market these to your assigned leads.
- Maintain excellent product and brand knowledge to aid the close of a sale.
- Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment.
- Responsible for processing credit/debit card transactions confidentially and accurately.
- Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings.
- Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls.
- Confidently handle challenging situations, proactively owning, and resolving any issues and complaints.
This role is classified as CUK12 and is available on a full‑time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
- Pro‑active sales and service experience in a customer‑focused environment.
- Proven success in achieving sales targets.
- Excellent relationship management skills.
- A high level of attention to detail and accuracy.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive attitude.
- Organisation skills.
- Team collaboration.
- Motivation and drive to reach personal and team goals.
Interview Process – will include a one‑way video interview, an online assessment and a face‑to‑face interview at an assessment day at Carnival House (this will include an icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency‑style questions).
Assessment Date – 20th March 2026.
Training – first 6 weeks will be with our training team; Monday to Friday 9:00 to 18:00.
Average working hours are 37.5 per week. You will be required to work shifts between the hours of Monday – Friday 8:30am‑6pm and 1 in 5 Saturdays 9am‑5pm.
Why Join Us?
- Working within our Princess team means you’ll be part of a community that values growth, work‑life balance, and well‑being.
- Employee‑discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company‑paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early. We therefore encourage you to apply early to avoid disappointment.
Recruitment Journey For more information on your recruitment journey, please visit Candidate Journey Map.
About Us Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. We love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
As part of Carnival Corporation, our culture essentials describe the expectations we have for ourselves and each other, building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality, and inclusion. Now is the time to join our Princess community and discover why The Love Boat is so loved by so many. Join us on our journey – apply now.
About The Team Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In 2017, Princess Cruises, with parent company Carnival Corporation, introduced Medallion Class holidays enabled by the Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a Medallion Class ship. The award‑winning innovation offers the fastest way to an effortless personalised holiday, giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc.
Princess Cruises Outbound Senior Personal Cruise Advisor in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Outbound Senior Personal Cruise Advisor in Southampton
✨Tip Number 1
Get to know the company inside out! Research Princess Cruises, their values, and recent campaigns. This way, when you chat with them, you can show off your knowledge and passion for cruising.
✨Tip Number 2
Practice makes perfect! Prepare for that one-way video interview by rehearsing common questions and showcasing your sales skills. Remember, confidence is key, so let your personality shine through!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Princess family. So, what are you waiting for? Get applying!
We think you need these skills to ace Princess Cruises Outbound Senior Personal Cruise Advisor in Southampton
Some tips for your application 🫡
Show Your Passion for Cruising: When you're writing your application, let your love for cruising shine through! Share any personal experiences or stories that highlight why you’re excited about the role and how you can contribute to creating holiday happiness for our guests.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your proactive sales experience and relationship management skills, as these are key to succeeding as a Senior Personal Cruise Advisor.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your achievements and qualifications. Remember, we appreciate attention to detail, so proofread for any typos or errors!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, especially since we might close the role if we receive a high volume of applications. Head over to our website and get your application in!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Product Inside Out
As a Senior Personal Cruise Advisor, you'll need to demonstrate a strong understanding of Princess Cruises' offerings. Research the latest cruise packages, destinations, and any current promotions. This knowledge will help you tailor your recommendations and show that you're genuinely invested in providing the best experience for guests.
✨Practice Your Sales Pitch
Since this role is all about meeting sales targets, practice your sales pitch before the interview. Think about how you would approach a potential guest, highlight the benefits of cruising with Princess, and how you can meet their needs. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Showcase Your Relationship Management Skills
The ability to build and maintain relationships is crucial for this position. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your communication skills and how you can create a positive experience for guests, even in challenging situations.
✨Be Ready for Competency Questions
During the face-to-face interview, expect competency-style questions. Prepare by thinking of specific instances where you've demonstrated professionalism, teamwork, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.