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For Companies At a Glance
- Tasks: Lead hotel and retail operations on P&O Cruises, maximising performance and enhancing guest experiences.
- Company: Join P&O Cruises, Britain’s leading cruise line with a rich heritage and innovative vision.
- Benefits: Flexible and inclusive culture, travel opportunities, and the chance to make a lasting impact.
- Why this job: Be part of an extraordinary team and shape unforgettable experiences for guests at sea.
- Qualifications: 5+ years in multi-unit management within cruise or hospitality sectors, with strong leadership skills.
- Other info: Diversity is valued; we welcome applications from everyone.
The predicted salary is between 36000 - 60000 £ per year.
Join P&O Cruises, Britain’s leading cruise line, where heritage meets innovation and a bold vision for the future. We’re excited to be expanding our team and have the rare opportunity to welcome an outstanding individual into the role of Fleet Hotel Operations and Retail Manager. Reporting to the Director of Hotel Operations and Retail, you’ll have the opportunity to lead the operational and commercial delivery of our onboard hotel and retail experiences—maximising performance, setting revenue-driven strategies, and shaping the guest experience across our fleet. For someone with vision, drive and a passion for results, this role offers the chance to make a powerful, lasting impact on one of the most recognised names in travel.
The Role:
- Drive onboard revenue performance across all hotel and retail outlets, identifying opportunities for commercial growth and ensuring targets are met or exceeded.
- Champion the guest experience by ensuring consistent service standards, operational excellence, and continuous improvement across the fleet.
- Coach, guide and support shipboard management teams through regular fleet visits and ongoing engagement.
- Implement initiatives that deliver efficiencies while maintaining premium brand standards.
- Act as a bridge between ship and shore, translating insights into actionable strategies and supporting innovation.
About You:
- We’re looking for an experienced and commercially driven cruise or hospitality professional with at least 5 years' experience in multi-unit management within the cruise, hotel, or hospitality sectors.
- A strong background in revenue-focused operations, ideally with shipboard exposure.
- Demonstrated ability to lead teams, implement change, and improve performance at scale.
- A collaborative, hands‑on approach with excellent coaching, planning, and stakeholder management skills.
- The ability to travel across the fleet for extended periods (typically 3 months on, 1 month off) and thrive in dynamic onboard environments.
Apply now and be part of something extraordinary. We are committed to fostering a flexible and inclusive culture where diversity is valued, and our people can be their authentic selves. We welcome applications from everyone, as inclusivity is at the core of everything we do. We do not discriminate based on age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, and pregnancy & maternity.
P&O Cruises - Fleet Hotel Operations and Retail Manager in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land P&O Cruises - Fleet Hotel Operations and Retail Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the cruise and hospitality sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching P&O Cruises thoroughly. Understand their values, recent initiatives, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven performance and improved guest experiences in previous roles. Use metrics to back up your achievements—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the P&O Cruises family. Let’s make waves together!
We think you need these skills to ace P&O Cruises - Fleet Hotel Operations and Retail Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Fleet Hotel Operations and Retail Manager role. Highlight your multi-unit management experience and any revenue-focused achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how your vision aligns with P&O Cruises' bold future. Don’t forget to mention specific examples of how you've driven performance in previous roles.
Showcase Your Leadership Skills: We want to see how you lead teams and implement change. Use your application to demonstrate your coaching style and how you've supported others in achieving their goals—this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at P&O Cruises!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Numbers
Make sure you’re familiar with key performance metrics related to hotel and retail operations. Be ready to discuss how you've driven revenue in previous roles, and think of specific examples where you’ve exceeded targets or implemented successful strategies.
✨Showcase Your Leadership Style
Prepare to talk about your experience in leading teams, especially in dynamic environments like cruise ships. Highlight your coaching methods and how you’ve supported management teams in achieving operational excellence. Use anecdotes that demonstrate your hands-on approach.
✨Understand the Guest Experience
Research P&O Cruises’ brand values and guest feedback. Be prepared to discuss how you would champion the guest experience onboard, ensuring service standards are met. Think of innovative ideas you could bring to enhance customer satisfaction across the fleet.
✨Be Ready to Travel
Since the role involves extensive travel, be prepared to discuss your flexibility and adaptability. Share any past experiences where you thrived in similar conditions, and express your enthusiasm for being part of a team that operates across various locations.
